Complaint Review: GAI Media - Internet
- GAI Media Colorado Internet United States of America
- Phone: 1-800-357-9213
- Web: www.redisetgo.com
- Category: Kitchens
GAI Media GAI Cooker, RediSetGo.com auto phone system to take order, no operator, added additional charges when you said no, wouldn't cancel Internet
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I called to order the Express Redi Set Go cooker from the number given in the infomercial. I should have hung up as soon as I realized it was an automated system, but I kept thinking it would just take my info and then I could choose to speak to an operator. The entire phone conversation felt like a scam and greatly concerned me:
1. It was recording my name and address. Although it didn't show that it recorded my payment information, I assume it noted it in some way. Recording my voice was of great concern however.
2. It kept asking if I wanted to pay an additional X amount for this addition and that addition. When I would say no, it would try to get me to change my mind. I'd more forcefully say no and it would then say, "We'll just add that to your account". I was growing increasingly frustrated and angry with the "conversation" because it kept adding charges, and ones that would add on more each month. Mid phone order call I decided to cancel the order.
3. In trying to cancel the order, I couldn't get to an operator. It ignored the verbal "cancel the order request" which I must have said at least 20 times. I then went online to find another number and it too was automated. Finally, I found the number I entered into this site. I got a person but they insisted they couldn't cancel my order for at least 24 hours because it wouldn't come to them until then - odd. So I sent an email to the address on the website to cancel my order, but did not get a response. I called the next day to follow up and they tried to offer me a discount. I said, "what part of cancel is unclear? I do not want this item or any other item or any charges associated with it." The lady put me on hold and came back with a confirmation number, but so far I've still been charged. I'm waiting to see if it really cancels.
Be warned! This company is clearly not 100% legit and I wonder if what they are doing is legal at all.
This report was posted on Ripoff Report on 11/01/2010 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gai-media/internet/gai-media-gai-cooker-redisetgocom-auto-phone-system-to-take-order-no-operator-added-ad-657218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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