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Report: #489478

Complaint Review: gaintsoft.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Elizabeth — Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • gaintsoft.com Internet United States of America

gaintsoft.com - gaintosoft, also linked to verified soft, all items free shipping CS4 Ripped off, GAINTSOFT fraud company, other know company associated with Fang Chen is Verifiedsoft - DO BUY FROM THEM SCAM! PIRATED SOFTWARE Internet

*Author of original report: Address

*Author of original report: Address

* : Need Address

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Purchased software from www.gaintsoft.com. Product had to purchase via their paypal.  I used a credit card. The product shipped from Beijing China.  Upon reciept of product, it would not install directly from the disk like normal Adobe software does.  Got it installed and tried to verify with Adobe and it produced an invalid SN.  Contacted the company and got a reply, "Oh sorry, must be a mistake".  They attempted to give me three more serial numbers to try (something Adobe wouldn't do) and still the product would not validate.  Two weeks of being tormented and harrassed by this company I went to paypal and couldn't get my money back.  Realizing that I had used a credit card I went for a "charge back" to get it back and luckly I did.  My credit card company will pursue it now with the company.  I sent the product back via tracking to the original sender of the package.  When I gave this information to the customer service at gaintsoft@gmail.com he reply's "Sorry, not our address, we can't recieve the package".  This is a bunch of crap and I have lost alot of business time dealing with these crooks.  Don't purchase anything on sites that do not show any listing of a real address or phone numbers.  My mistake.

Upon further research, we found out the listed owner of this website has opened over 70 other domains.  This guy is listed on the webpage as Fang Chen.  When I read a report about www.verifiedsoft.com I looked up the information and it is the same guy that is listed for www.gaintsoft.com. Internet sites were opened around the same time and only for one year listing. They are crooks. Do not do business with them and check out the sites on "ip lookup" before you order.  Some of the sites this scam artist has done look like they are all  over the world.

This report was posted on Ripoff Report on 09/03/2009 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gaintsoftcom/internet/gaintsoftcom-gaintosoft-also-linked-to-verified-soft-all-items-free-shipping-cs4-ri-489478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Author of original report

Address

AUTHOR: Elizabeth - (USA)

POSTED: Friday, October 02, 2009

Do you still have the original packaging and the original papers you had to sign to accept the package?  I came via USPS delivery service.

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#2 Author of original report

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AUTHOR: Elizabeth - (USA)

POSTED: Friday, October 02, 2009

Do you still have the original packaging and the original papers you had to sign to accept the package?  I came via USPS delivery service.

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AUTHOR: Angel - (USA)

POSTED: Tuesday, September 22, 2009

I also purchased the CS4 from this company and am receiving the same run around that you did.  I have stated that I would like to cancel and all they keep doing is saying "It was a mistake" and give me a different product key to enter.  Paypal is not taking the claim, and when we called the credit card company they said that we had to send the item back in order for them to open the claim.  You mentioned that you had sent yours back via tracking.  Do you have that address still?  Did they actually sign for the merchandise?  Or have I just lost my money?

Thank you for your response.

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