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Report: #295773

Complaint Review: Galaxy Member Benefits - National Health Net Online - Miami Florida

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  • Reported By: Riverbank California
  • Author Confirmed What's this?
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  • Galaxy Member Benefits - National Health Net Online Galaxy-none / 8345 NW 66th St. Miami, Florida U.S.A.

Galaxy Member Benefits - National Health Net Online Winner is a real loser. Miami Florida

*UPDATE Employee: Let us make it right.

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I got a call saying I was selected to receive $4000.00 $2000.00 in a deposit to my checking and $2000.00 on a visa card. This was a promotion for a big company getting people to try new busnesses and to spred the word of there company.

Of course I said no, and I should have hung up, but he was convencing and had another guy, a supervisor, promise that the money would be deposited the next day. They also said nothing would be charged for two days and gave 800 #'s to call and cancel. After I hanging up I realized that this was to good to be true.

The next day no money was deposited. I tried calling the 800 #'s one doesn't work and the one answered and said they would cancel me but didn't. so I went to the bank and closed my account, I was still charged $29.95 two days later and nsf charges. I called and reported them to the bank and Now I just went online to try and cancel and found you.

Hope I can help you get these creeps.

Riverbank, California

This report was posted on Ripoff Report on 12/30/2007 10:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Let us make it right.

AUTHOR: Suzy - (U.S.A.)

POSTED: Wednesday, February 20, 2008

I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception through the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.

Thank You and let us make it right,
Galaxy Member Benefits

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