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Report: #1379555

Complaint Review: Galileo Global Vacations - Miami Florida

  • Submitted:
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  • Reported By: HDavis — Waterford California USA
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  • Galileo Global Vacations 7950 NW 53rd St., Suite 337 Miami, Florida USA

Galileo Global Vacations False and misleading vacation package Miami and Mazatlan, Mexico Florida

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While in Mazatlan I went to a presentation about Galileo Global Vacations. This was not a time-share presentation as I normally go to while there.

Myself and another family member attended the presentation at the Torrenza Boutique Mazatlan. We were told all about Galileo Global Vacations by Thomas Johnson. He showed us how easily the program worked online and how we could book flights through this program. According to Thomas we could book flights, cruises, Disneyland vacations, hotels, car rentals and several other things through this site.

Supposedly we were to have "VIP Charter Benefits" and for $5000.00 we would get 100,000 weeks of credits equalling $1,000.00 per week. Thomas showed us on his computer how we could log into the Galileo Global site and exchange our weeks for flights, cruises, etc.. If a flight was $500.00 we could use 1 week of time bank the other $500.00 into reward credits. We spent approximately 7 hours going over the plan with him and making sure there were no loopholes and nothing else other than a $99.00 administration fee we had to pay every year.

We eventually signed the contract and were told that we would get our password for the site within 30 days.

 

After returning home and waiting for the password, it eventually arrived. As soon as I got on the site I knew something was wrong. It was not the same site that Thomas Johnson had shown us in Mexico! I immediately called the customer service number that was listed. I was told by the woman that answered that they only booked weeks of vacation and if I wanted to get a flight they could book us a reduced cost flight. I told the woman that our weeks were supposed to pay for the flights and she told me she had no idea what I was talking about.

I made several more calls to customer service (funny how the same couple of women always answered) and never got anyone that could answer ANY questions. Their constant response was that they would email me with an answer.

We were promised that many airlines, like SouthWest, American, United, etc. could all be used through their site. Thomas showed us a lot of information on how to easily book our flights and book the VIP Rewards and all of it turned out to be false as far as we see at this time.

 

This is a very short version of what we went through over this "deal". We have contacted Visa and are waiting to see what they do.

This report was posted on Ripoff Report on 06/16/2017 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/galileo-global-vacations/miami-florida-33166/galileo-global-vacations-false-and-misleading-vacation-package-miami-and-mazatlan-mexico-1379555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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