Gallery Nails and Spa Burned my underarms and face during waxing services Burbank California

On Saturday, February 3, 2018 I went to Gallery Nails Spa on Glen Oaks Blvd in Burbank to get: my nails done, my face, underarms and legs waxed.

The next day I woke up to painful red burns on my underarms and face and foot. I iced them, thinking it would go away quickly. By Monday, the burns were hurting badly and itching me. I called the Salon, and took pictures with my cell phone of the burns.

The Manager asked for them via text. The Manager, Thanh Nguyen said the only phone they have is his cell phone 323-246-1956 (which is not true). I spent $100 plus a $20 cash tip at the Salon, I have the receipt, which I also texted him.

Thanh said via text the owner will not help or refund me because I have sensitive skin, too bad. I am regular customer. I may have to go to the doctor for the burns under my arms and face.  

The Salon Website states they have a fully licensed staff and : 

OUR COMMITMENT TO YOU: The Practice of sanitation standards exceeding those mandated by the California Board of Barbering & Cosmetology to ensure your health and safety. An unsurpassed level of service by our professional and fully licensed staff. A clean and tranquil atmosphere. We never cut corners to cut cost. We use only the finest products to ensure the best results.

I would like to see the technician's license since the Manager told me she doesn't speak English at all.

To treat a regular customer this way is a terrible way to do business. 

I asked for the name and policy number of their insurance company and the manager texted me back to come in this evening after hours and he will give it to me. 

• Burns on my face from Waxing Burns on my face from Waxing