Galpin Ford Galpin Motors Scam North Hills California

I just had the most disappointing experience with Galpin Ford, accusing me for lying to their service person and charging me for diagnostics which I already knew the results of. I brought in my car and told them I had a problem with caliper 4 misfire and low compression on nr. 2. I asked how much it's going to cost me to find out what is causing this and what it's going to take to fix it. After 2 days, they call me and tell me that  I have a problem with caliper 4 misfire and low compression on nr. 2 and that I never told them about this so they need to charge an additional $800 to do further diagnostics.

When I brought the car on Saturday, I very specifically said: "I will not pay you to tell me what I already know. Please tell me what the cause is and how to fix it". Service person Sam agreed. Firstly, they agreed that I told them this when I brought the car in. Later, they told me I never said this. Now, they are lying that I said this, but few days later, after the "inspection" has been done.

Now, their reasoning is "You should have read the small letters". Basically laughing in my face I got tricked.

Never will do business with them again. Horrible service.

Very disappointing for Ford and who Ford is doing business with...