Complaint Review: Gambinos Bakery - Kenner Louisiana
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- Author Confirmed
- Gambinos Bakery 2308 PIEDMONT ST, Kenner, Louisiana U.S.A.
- Phone: 504-712-080
- Web:
- Category: Gourmet stores
Gambinos Bakery Internet Site is a ripoff; Take Credit Card Info and No response Kenner Louisiana
*Consumer Suggestion: Webmaster - Gambino's Bakery
*Consumer Suggestion: I can see why this happened
*Consumer Suggestion: 2nd mistake
*Consumer Suggestion: I had no problem, but if you ever do...
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This company, with various locations in Louisana has a website to order, cakes, pastries, and King Cake. I placed an order on Tuesday for delivery on Friday via FedEx. My wife's birthday was on Saturday.
I received a confirmation via email. On Friday, the day the items were supposed to arrive, FedEx showed up with other packages but not this one. I attempted to resolve and track on the websit but the shipping information was not available even though they had a link to tracking on FedEx. I sent an email per their site with no repsonse.
I contacted three of their stores and no one could look up order or knew anything about the internet site or internet orders. I contacted the corporate office and talked to one lady. She referred me to one of the stores, who again knew nothing and referred me back to the Corporate Offices. I called again, talked with a lady who "seemed" helpful. She could not look up anything but took my number and was to call back. I offered to pay the additional fees for Saturday delivery if the items did not, in fact, go out on Thursday but could be shipped on Friday.
I did not hear anything, so I attempted to call back on at least 10 occassions but could only get a voice mail system that went in a loop.
Today is Saturday, the day of my wife's birthday and I still have not heard anything.
I guarantee that they charged my card because the internet site is by a third party (PayPal, etc.). I look forward to stopping payment with AMEX.
Once the card is charged this goes from simple arrogance to fraud.
I cannot understand how people can setup a website and be so ignorant of basic use of the site or care that they are ripping people off, or at best, providing the absolute worse of cusotmer service. They would be better served to get off the internet.
Mike
Alpharetta, Georgia
U.S.A.
This report was posted on Ripoff Report on 11/05/2005 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gambinos-bakery/kenner-louisiana-70062/gambinos-bakery-internet-site-is-a-ripoff-take-credit-card-info-and-no-response-kenner-lo-163451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Suggestion
Webmaster - Gambino's Bakery
AUTHOR: Webmaster - (U.S.A.)
SUBMITTED: Tuesday, January 29, 2008
Unfortunately you were the victim of a scam that used Gambinos Bakery's name and web site to con people. Gambinos Bakery took steps to correct this problem long time ago and helped the FBI arrest and convict the thieves. Probably you never tried to reach Gambino's Bakery via e-mail as we were at the time taking steps to correct this problem. This happen at the end of 2005, beginning 2006, since then all problems have been corrected and our site has been secured to avoid this situation from ever happening again. Gambino's Bakery does not use and have never used PenPal.
#3 Consumer Suggestion
I can see why this happened
AUTHOR: Tom - (U.S.A.)
SUBMITTED: Wednesday, March 08, 2006
I can see why you had a problem. I just noticed you said you paid with Pay Pal. Gambinos does not accept Pay Pal as a form of payment, and hasn't in the last few years that I've ordered from them. What I don't know is who got your payment, I would definately dispute it.
#2 Consumer Suggestion
2nd mistake
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Sunday, March 05, 2006
The Great organization you mention billed me via American Express for the shipment that never arrived.
How can I refuse the shipment or return it if I don't get it.
The have to this day never responded.
Don't tell me about Katrina. I am from the Ms. Gulf Coast, Made it through Camille and my mother lost our home to Katrina.
A rip-off is a rip-off.
#1 Consumer Suggestion
I had no problem, but if you ever do...
AUTHOR: Tom - (U.S.A.)
SUBMITTED: Sunday, March 05, 2006
I had over 20 king cakes shipped from the same bakery, and had no problems with any of them. For a bakery that shipped thousands, and came back from Hurricane Katrina, I think they did a great job! For future reference, if you ever have a problem with any shipment from anyone, send it back right away (send it back as refusing the package and you don't pay for the mailing). You have to send any merchandise back to get a refund.
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