Gametag.com Gametag won't help me with my ff11 account after it was hacked by the original owner! I keep sending them emails and no response.. Even brought the insurance for my character on ff11.. and still no an Internet, Internet

Finally have time to update this report.

I rushed to the gun a bit and posted this when I should have been patient. When I complained on this site about them, I was frustrated as I didn't want to lose $1500. So what ended up happening after I posted this was that they transferred my account over to their legal department. They provided me multiple updates for about 10 days on the progress of getting my account back. Finally after 10 days, they were able to give me the account back and provided me a gift certificate in the process. Apparently their legal department had gone through a process and were able to resolve the issue with the owner but they didn't tell me exactly what they did.

I have to admit I was pretty amazed with how they handled this process. I thought I was screwed and like most of you have said, I thought I was screwed as I have never heard of a site that would help after an account was recalled. I won't be buying another character again but if any of my friends do want to get an account, I would recommend them.

Oh and they also gave me a gift certificate for the troubles I experienced!

No one can help. I hope you will learn from this expensive experience that never try to cheat.

The game ToS does not allow buying/selling the game account or in-game item with real money [http://support.na.square-enix.com/rule.php?id=20&la=1&tag=ff11user]. Gametag.com is not legal to do that kind of business, but no one enforces it so it is still around. Regardless how the site obtain the account information (the owner really got hacked or changed of heart), you have no right to claim that the account belongs to you. You spent money on something that cannot be completely changed hand due to original ownership in digital world. All online games I knew always give the right to the original owner unless there is a system to really change the ownership (but I have not seen one yet and doubt it is practical).

You could only dispute the credit card charge if it is still being charged. It is your responsibility to stop it before it is getting worse now. Do NOT expect to get the account back because it is not yours and will never be yours (by mean of the ToS and reality).

MMOs generally have clauses in their terms of service, or end user license agreement that state the characters and accounts belong to the company and not the user. These accounts are non-transferable. When someone sells their account on the black market, its a risk to the buyer. Typically you cannot change any of the information on the account. If gametag is claiming they could change the name, etc they are lying to you. Also, there is nothing stopping the original owner from calling at any time and claiming they were hacked by you. They can provide all the information on the original owner of the account, and will get it restored to them. There's nothing you can do to stop this, because sale of these accounts is forbidden. If you did manage to convince Square Enix that you did indeed purchase the account from the original owner, all that would happen would be the account getting banned.

Your only recourse is against gametag itself. You might grab your agreement with them and see what obligations they have to your account. odds are, they don't have any obligations. These companies get rich ripping people like you off. You can take them to court if you like, but that may be very difficult to prove anything.

This is a pretty common scam in MMORPGs, someone hacks an account, lists it for sale and makes profit.  when the original owner finds that there account is compromised they contact the company the game is through (square enix, blizzard, lucas arts, ect...) and get their account restored.

In the end the person who payed big bucks for the account is the one that gets shafted.  The safe bet is just to start fresh next time because this is a fight that you won't win.