Complaint Review: Gametap.com - Atlanta Georgia
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- Author Confirmed
- Gametap.com 817 W Peachtree St NW Ste 510 Atlanta, Georgia United States of America
- Phone: 404 550 4590
- Web: www.gametap.com
- Category: Internet
Gametap.com GameTap LLC Refusal to issue Refund, Extremely poor Customer Service Atlanta, Georgia
*UPDATE Employee: Gametap
*UPDATE Employee: Gametap
Show customers why they should trust your business over your competitors...
I purchased a year of GameTap service on 3-14-11 and requested a refund on 3-16-11 (which I have documented). That is 2 days, or, 48 hours which is within the time frame given by GameTap Customer Rep Luke in which refunds can be given. They refuse to give me my $79.95 back.
I placed four calls, leaving voicemails since it is always automated and never got a call back. My first email to them was to a Rep named Scott who never responded to my emails after the initial one was sent and it took messaging a few Admins on their forums to get any kind of response.
I highly suggest not doing business with them and if you have, to contact the BBB and FTC to have these criminals shut down.
This report was posted on Ripoff Report on 03/23/2011 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gametapcom/atlanta-georgia-30308/gametapcom-gametap-llc-refusal-to-issue-refund-extremely-poor-customer-service-atlanta-709436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Gametap
AUTHOR: GT Support - (France)
SUBMITTED: Thursday, March 24, 2011
Hello Icegrover,
we apologize again for the delay in getting back to you after our initial reply.
As you can surely witness (as emerged from internal investigation on your ticket), customer support offered technical help and explanation of why you have been experiencing usability issues with our service and have subsequently taken into account your refund request basing their reply on the terms and conditions that you have signed and agreed upon subscribing.
Feel free to get back to our support with any further help request.
Thank you.
Regards,
Marco Davitti
#1 UPDATE Employee
Gametap
AUTHOR: GT Support - (France)
SUBMITTED: Thursday, March 24, 2011
Hello Icegrover,
we apologize again for the delay in getting back to you after our initial reply.
As you can surely witness (as emerged from internal investigation on your ticket), customer support offered technical help and explanation of why you have been experiencing usability issues with our service and have subsequently taken into account your refund request basing their reply on the terms and conditions that you have signed and agreed upon subscribing.
Feel free to get back to our support with any further help request.
Thank you.
Regards,
Marco Davitti
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