Complaint Review: Garage Door Parts - Passaic New Jersey
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- Garage Door Parts 127 Columbia Ave Passaic, New Jersey U.S.A.
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- Category: Garage Door Companies
Garage Door Parts Never Received Shipment Passaic New Jersey
*Author of original report: Garage Door Parts Passaic New Jersey Update
*Author of original report: Garage Door Parts Passaic New Jersey Update
*Author of original report: Garage Door Parts Passaic New Jersey Update
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I ordered a part on 7/2/08 and provided bank routing & account numbers for payment. Got an immediate order confirmation email. Payment was withdrawn from my bank on 7/11/08.
I replied to the confirmation email from sales@garagedoorsupply.com on 7/21/08, asking for shipment status, tracking number, etc; the email was NOT rejected as undeliverable, but I got no response.
I opened a Customer Support ticket on the www.garagedoorsupply.com website on 7/22, and after two days I have gotten no reply and the ticket has not been updated. As of 7/24/08 I have received nothing and after seeing the experiences of others reported here I have concluded that I am the victim of consumer fraud.
I filed a complaint with the New Jersey Better Business Bureau (who already had 11 non-delivery complaints on file for this company, under a couple of diffferent names but the same address). Next on my list is the New Jersey Attorney General.
Paul
Grayslake, Illinois
U.S.A.
This report was posted on Ripoff Report on 07/24/2008 02:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garage-door-parts/passaic-new-jersey-07055/garage-door-parts-never-received-shipment-passaic-new-jersey-355258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Garage Door Parts Passaic New Jersey Update
AUTHOR: Paul - (U.S.A.)
SUBMITTED: Monday, August 11, 2008
I finally got a response to my July 21 email on Aug 7 2008, basically saying so sorry for the slow response and we will re-ship the order. It arrived in a day or two (after I'd already bought a replacement elsewhere). Now I have a spare for Ebay sale. Perhaps my complaint to the NJ Better Business Bureau got this merchant's attention. Anyway, it took much, much too long to get a response, and eventually took about a month to get my order delivered. Maybe it was really lost in shipping or just a 'fluke' but based on the exceptionally poor response time to my inquiries (never did get resolution of the problem ticket I opened online), and all the other complaints filed here and with the BBB, I'd definitely steer clear of this outfit.
#2 Author of original report
Garage Door Parts Passaic New Jersey Update
AUTHOR: Paul - (U.S.A.)
SUBMITTED: Monday, August 11, 2008
I finally got a response to my July 21 email on Aug 7 2008, basically saying so sorry for the slow response and we will re-ship the order. It arrived in a day or two (after I'd already bought a replacement elsewhere). Now I have a spare for Ebay sale. Perhaps my complaint to the NJ Better Business Bureau got this merchant's attention. Anyway, it took much, much too long to get a response, and eventually took about a month to get my order delivered. Maybe it was really lost in shipping or just a 'fluke' but based on the exceptionally poor response time to my inquiries (never did get resolution of the problem ticket I opened online), and all the other complaints filed here and with the BBB, I'd definitely steer clear of this outfit.
#1 Author of original report
Garage Door Parts Passaic New Jersey Update
AUTHOR: Paul - (U.S.A.)
SUBMITTED: Monday, August 11, 2008
I finally got a response to my July 21 email on Aug 7 2008, basically saying so sorry for the slow response and we will re-ship the order. It arrived in a day or two (after I'd already bought a replacement elsewhere). Now I have a spare for Ebay sale. Perhaps my complaint to the NJ Better Business Bureau got this merchant's attention. Anyway, it took much, much too long to get a response, and eventually took about a month to get my order delivered. Maybe it was really lost in shipping or just a 'fluke' but based on the exceptionally poor response time to my inquiries (never did get resolution of the problem ticket I opened online), and all the other complaints filed here and with the BBB, I'd definitely steer clear of this outfit.
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