Garden Grove Hyundai Eric Hardin, Owner This dealership personifies why people hate car dealerships and believe that all they do is lie. I used to run a car dealership so I know a thing or two about dealerships and customer service. garden grove, California

This dealership personifies why people hate car dealerships and believe that all they do is lie.  I used to run a car dealership so I know a thing or two about dealerships and customer service.  I was offered special pricing on a new Hyundai by Hyundai so long as I bought the car from Garden Grove Hyundai.  The dealership is 45 miles away from where I live but to save a few thousand dollars it was worth the trip.  HOWEVER, the savings would mean little to nothing if Garden Grove was not willing to match what my local dealer was offering me for my trade (which was a high end luxury car with just 9,000 miles on it).  So that I would not waste the trip, I called the sales manager, John, IN ADVANCE of driving all the way down there.  I explained the situation and said, "Please DO NOT make me drive all the way down there if you are not going to ACV my car at the same amount of my local dealer." I promised I would bring him their quote in writing to verify.  He said "absolutely I will, no problem, come on down..."  After driving the 45 miles he made me wait around more than an hour only to offer me THIRTY FIVE HUNDRED DOLLARS LESS than what I had been offered from my local dealer the day before!!  When I asked him why he lied to me on the phone he said "sorry, I never bothered to look it up..."
To add insult to injury, when I tried to reach the owner, Eric Hardin to see how he felt about such outrageous behavior he would not even bother to return my call after 5 tries!  This is a dealership NO ONE should ever patronize.  They don't deserve a single sale.
MP