Complaint Review: Garry Vacuum LLC - Van Nuys California
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- Author Not Confirmed
- Garry Vacuum LLC PO Box 9169 Van Nuys, California United States of America
- Phone: 8885443729
- Web: garryvac.com
- Category: Appliances
Garry Vacuum LLC Garry Vacuum LLC Treats Customers like Dirt! Van Nuys, California
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Garry Vacuum LLC
Treats Customers like Dirt!
May 3 2011, I paid $50 over the phone to receive a refurbished vacuum from Garry Vacuum LLC. On May 24, 2011, I returned the defective vacuum using USPS.
July 12, 2011 Garry Vacuum LLC charged $150 to my account. I contacted the warranty center; their excuse was they do not have my tracking number so there is no way for them to know if the vacuum was returned within 30days of receiving the replacement as their warranty policy states.
The returned vacuum included the invoice enclosed with the refurbished unit stating my contact info, order number, item description number and customer number. Additionally when I called May 3rd the rep asked for the serial number on the bottom of the defective vacuum; yet another way to track the vacuum down. They insisted I will get no refund without a tracking number, which I no longer had. HELP
This report was posted on Ripoff Report on 07/25/2011 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garry-vacuum-llc/van-nuys-california-91409/garry-vacuum-llc-garry-vacuum-llc-treats-customers-like-dirt-van-nuys-california-756390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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