Report: #1270844

Complaint Review: Gatlinburg Falls Resort

  • Submitted: Sun, November 29, 2015
  • Updated: Sun, November 29, 2015
  • Reported By: Chelsa Adkins — Boonville North Carolina USA
  • Gatlinburg Falls Resort


Gatlinburg Falls Resort Gave me wrong cabin where things simy did not work and staff did not care, threatened to have me escorted off if property,Had at least 11 other upset customers that I knew of during my visit! Gatlinburg TN Internet, TN

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When we got to the office there were 6 upset customers.. we were taken to an office to get away from them, and there were complaints laying on that desk.. We checked in and was sent to the cabin we reserved.. only to see someone inside!!! Damaged the back of our truck backing out of the narrow driveway...So we go back and there were 4 other upset customers that we had to wait behind to be attended to.. We were sent to another one 30 minutes away... without the video games, without the jacuzzis, with 2 Tvs that didnt work and a dryer that stopped working as soon as I used it. We lost vacation day one just running back and forth and standing in their line of upset customers, TWICE. I called to get the dryer repaired and was told 2-4 hours. I asked if there was another cabin I could just dry out wet clothes and was told NO. I asked if a housekeeper could come get our wet clothes and dry them and was told NO. There was another vacation day lost , while trying to get dryer to work and waiting on maintenace... Our Dollywood plans, shot to crap. So I dried them on the fireplace.. Overnight, little by little... only to be called at 10 am to be let known that I was to leave immediately because housekeeping was there... I asked for another hour since I was running late due to the dryer not working and the answer was NO... She gave me 30 minutes for all 5 of us to be packed and out or she was having us escorted off of the property, and she "was the manager and nothing could be done about it" ... SMH

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