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Report: #1155951

Complaint Review: GE Appliances-Rebate - Nationwide

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  • Reported By: Trace — Agua Dulce California
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  • GE Appliances-Rebate Nationwide USA

GE Appliances-Rebate Rebate---rip-off; be prepared for multiple phone calls; repeated emails/mailing; I still don't have mine after several months El Paso Texas Nationwide

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 We spent 14,000.00 on appliances last year and we were told that if we bought 4 GE Café Appliances we would get a 750.00 Visa Card. We sent in the rebate form with all the pertinent information on 8-8-2013 via Certified Mail. After checking several times to see where my rebate was, I was informed that one or more of the model/serial numbers were incorrect and that our file was being referred to the "Escalations Department". I resent all the information again as per their request with a letter and their online statement indicating that our claim was "Invalid" via Certified Mail again! After waiting until April 8th I called again and I was told there was still an issue with model/serial numbers and they were so sorry....and could I take a picture of the serial numbers off each appliance and email it to....."The Escalations Department". On June 18th I finally had it and told them I was going to Escalate this problem myself if something wasn't done. After 35 minutes on the phone with a supervisor he began to ask if I would take pictures again, I responded by I have done that already and ultimately he gave me a new tracking number and said it would be up to 12 weeks until I got my rebate. I told him that it really isn't right to make me wait and be put to the end of the line after I first submitted the request in August 2013. He said there was nothing they could do and I argued there is something you can do...and that didn't he think this was wrong. He apologized and said there was nothing more he could do, he did his best. I told him...I really don't think I would ever buy GE again. Out of 8 appliances we bought, 5 were GE. Both my husband and I believe that they just try to wear you out and hope that you will forget...or just get tired of the hassle. I'm not going to give up on this until I get was we were promised. Be very careful with those rebates and hold these companies accountable.

This report was posted on Ripoff Report on 06/19/2014 07:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ge-appliances-rebate/nationwide/ge-appliances-rebate-rebate-rip-off-be-prepared-for-multiple-phone-calls-repeated-em-1155951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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