Complaint Review: GE Money Bank - Gap Visa - Internet
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- Author Not Confirmed
- GE Money Bank - Gap Visa PO Box 965004 Internet United States of America
- Phone: 1-866-423-3796
- Web: www.gap.com
- Category: Credit & Debt Services
GE Money Bank/Gap Visa Closed for a simple mistake, paid in full ASAP realized mistake Internet
*UPDATE Employee: From GE Capital - would like to help
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Hi! I'm writing to hopefully get my situation corrected and keep my Gap Visa account. I made an additional pymt over my normal monthly pymt last month. I thought nothing of it until I logged into my Gap Visa account and noticed a returned pymt. I then checked online and contacted my bank. It seems that I didn't update my checking account info on the Gap website with my new account info. As soon as I realized the mistake, I transferred money over to this account immediately. I also paid my balance of $300+ in full. What concerned me is in red on the left hand of the screen it says my account has been closed for purchases. I tried to make a mock charge and it was declined. I want to resolve this situation and prevent my account from being closed. I have worked long and hard on my credit and want to keep this account so I can continue using it at the Gap and other places that accepts Visa. Please help me retain this account and not close it.
This report was posted on Ripoff Report on 11/21/2011 09:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ge-money-bank-gap-visa/internet/ge-money-bankgap-visa-closed-for-a-simple-mistake-paid-in-full-asap-realized-mistake-in-800655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
From GE Capital - would like to help
AUTHOR: GECapitalCares - (USA)
SUBMITTED: Tuesday, November 22, 2011
I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 112211_User301547
For your security, please do not include your account number in your email.
Regards,
Nicole
GE Capital
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