GE Zurich Computer Support Circuit City Plus Ripoff! Deceptive company will do anything not to repair or replace! Dallas Texas

When my computer (or any part there of) does not work correctly each and every time I use it, I consider that part as failed. We can "mince" words, but a CDRW that reads, but does not write has failed. A CDROM that works only after you shake the case or jiggle a cable, has FAILED! A CDROM that consistently appears and disappears in MY COMPUTER has FAILED! A Modem that takes three or four tries before it connects after the phone lines, and software has been checked and the ISP contacted for trouble, has failed!
When my right speaker has static and the left does not and the connections are good, means the right speaker is defective!

And REGARDLESS of what you have read in this forum, I can gurantee you that unless the SAME part fails within one year, you will not get a replacement machine. If you do not believe me, ask the next time you call and also ask if you will get a Brand New unit and the same model as a replacement.

I was a tech. We were well versed in double-talk. Note that the word REPLACEMENT is used. NEVER the word NEW!

Take it from me...........I used to work for the extended warranty company. I know exactly what is required to get something replaced or repaired. I also know what it will be replaced with.

Outside of laptops, most computer parts are almost disposable. Next time you are out, price a new monitor (that comes with a 3 year manufacturer warranty). Why pay an outlandish price for a warranty that will result in getting a used part.

First things first. You bought the warranty August 2002. This means you are still under warranty from the manufacturer of the PC and it does clearly state in the contract that it does not cover issues that occur in manufacturer's warranty. I will admit to the company being very bottom line oriented and will admit to making most of their money off of people that never use it. I'm surprised that they have serviced it at all within the first year of ownership. The tech is probably right about not getting the thing replaced, they really don't like to do that, it isn't his fault. I would not accuse the company of not honoring what it says it will, which is to replace a failed part when the part can show to be FAILED, and I mean failed, no failing. Alot of times there are alot of hoops to go through to prove it, but just realize, your dealing with an insurance adjustment, not just customer service/technical support and documented proof is the only way to get service.