GEA PPC LLC GEA PPC LLC Did NOT honor guarantee, or refund. Goodwater, Alabama

RE:
ORDER 1
Order ID: 2723867
G.E.A
Store ID: 13808
http://shop.1asecure.com/gea
 Contact Phone: 855-432-2011
gea_ppc@gmail.com 
Order Date: 02/03/12, 07:25:35AM 
 
ORDER2
Order ID: 2725898
G.E.A
Store ID: 13808
http://shop.1asecure.com/gea
 Contact Phone: 855-432-2011
gea_ppc@gmail.com 
Order Date: 02/09/12, 07:39:39AM 
 
629.98 X 2=$1,259.96 TOTAL TO BE REFUNDED
From billing (billing@gea-ppc-mangement.com) on 4/24:
Your refund request has been submitted to our merchant processor.
It will be added back on to your card with in 3-7 business days by First data LLC

I WAS TOLD TO INQUIRE ABOUT A CHARGBACK REGARDING THIS REFUND.
5/3/12:
I waas told that that the refund was reissued, and again it would be processed in 3-7 business days, IT HAS NOT. NO REFUND ISSUED.