Geek Tech Toolbox Advanced Tech Support Did NOT do what they said they would internet

I thought I was being smart researching this company before I purchased their registry cleaner and services to fix my computer.  They appeared to have some really good writeups on the web.  I am convinced they have no idea what they are doing.

They have fixed nothing despite having control of my computer for approximately 4 hours twice.  After they initially went in to fix my computer and stated the work was done I went to use it and discovered I had many of the same problems.  I called them back and they again took control of the computer and sent it to a tech.  Fell asleep waiting for the tech, 4 hours later the little hourglass was on my computer indicating nobody had been on the other end to look at it.

I was so angry I shut down the computer and called them where I encountered an extremely rude tech that insisted I should leave my computer open until somebody had the time to look at it.  Didn't agree that a 4 hour wait seemed excessive.  Tried to tell this woman that leaving my computer open like that was the same thing as hiring a repairman and then leaving my home unattended.  She told me that she couldn't help me then.

What really made me angry was they or she had deleted Adobe Flash from my computer making it useless to see images or other things I need that for. When I asked her why she said it was corrupt.  I insisted she download it back and she also downloaded MacAfee AntiVirus.

When I asked her why she did that since i already have Norton AntiVirus she didn't even answer.  I am so sorry I didn't just take it somewhere reputable out in town.  It would have been worth the inconvenience.  This company is terrible.

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