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Report: #1073005

Complaint Review: Geico defensive online driver course - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Ira — Brooklyn New York
  • Geico defensive online driver course Select State/Province USA

Geico.Amersc.com Very bad website. Internet

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This is a Very bad website. Avoid! Dont waste your money I paid for the online class for defensive driving. They use typing or voice recognition system based on your user name and password to log in to the online class.Their typing system fails constantly and the system locks you out not allowing you to continue. Now In order to continue you have to call customer service center which is impossible anytime and long waiting times.  30-40mins. After failing typing recognition system second time,

it took me a couple days to contact customer service, it was busy all the time and long waits, finally when I reached them they told me, that after second locking of website, they don't allow you to go back, And ill have to pay for the course over,after hanging up the next time the guy not the girl offered me to start over for free,the email link didnt work and i couldnt start over so here goes..

Theyll  offer you to start over class. Their typing recognition system fails all the time. I don't have any warranty or guarantee, that their system will not fail. I already spent more than 4 hours on this course and at this point im pissed and got ripped off $29.95 plus i paid $4.95 for the upgrade voice text reader.....one lady at the american saftey when i called the customer service was not plesant and told me i didnt respond for 744 seconds which is complete nonsense...the bottom line dont waste your money...pay for a 5 hour course sit there get ur certificate and fax it to your insurance provider.... SHAME ON GEICO AND THE AMERICAN SAFTY CONCIL ripping ppl off taking there money with a faulty program!

This report was posted on Ripoff Report on 08/04/2013 07:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/geico-defensive-online-driver-course/select-stateprovince/geicoamersccom-very-bad-website-internet-1073005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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