Report: #1360627

Complaint Review: General RV Orange Park, FL

  • Submitted: Wed, March 08, 2017
  • Updated: Wed, March 08, 2017
  • Reported By: javineto44 — Florida USA
  • General RV Orange Park, FL

    , Florida

General RV Orange Park, FL Service Department must be up to no good Orange Park Florida

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I love my RV, its my second from General RV, however the service at Orange Park, FL is terrible. I want to share this to protect future consumers. DO NOT SERVICE YOUR RV AT ORANGE PARK GENERAL RV.

My first RV was a Thor, it was fun, entry level. It had some minor issues, but the biggest problem was the leveling. I took it in and told them its not right, ive seen the electrical diagram and i think its wired wrong. The left front and right rear went down when maually leveling left. I made an appointment, for 3 months later (soonest available). A month after it sat there, i got an update, its being worked on. A week later i was told a wire harness needed replaced. A month later the leveling motor was "bad", a month later it was ready. 6 months after the initial call i got my RV back, 3 month at their facility. Ive had a previous encounter with them for a warranty repair that i wasnt thrilled about so i made sure they showed me that it worked. [continued below]....

..... It didnt it was exactly the same. Does insurance scam come to mind? A made a fuss, a tech came out fixed the original issues in 5 minutes while i sat there watch and it was exactly what i told them the wires were crossed. They told me that they were expanding soon and were just short staffed.
Now i have a new RV, a much nicer RV. I bought from them, got a good deal, had it brought down from MI, it had damage to the floor from a screw under a slide, deal was they would fix it same day because i want nothing to do with their service. I came to my appointment post renovations, more staff, new facilities added....they asked me to leave it cause they were short staffed but i can get it tomorrow. I'm a reasonable person so i agreed. Mind you this is a 45 minute drive with no traffic 1hr plus at the wrong time. No one called me ahead of time, my appt was first thing in the morning. I had a day off now, thanks General RV, I work hourly, are you going to pay me for that time? The next day, I picked up my RV, the tiles were fixed, it was filthy, the service rep said when i noted a scrath that it was dirty but could be from the slide. I shrugged it off, im leaving on a trip once its clean, ill know. It was cleaned today. Grease hand prints throughout, stained carpet 6 new damaged tiles. I called was told it was from the slide. I would have noticed. The scratch is clearly from the dinette that was removed, as an origin point and made an arch across the length of the RV. I closed the slide and provided photo evidence that it was not the slide. Oh yes when i got back home with the RV my power cord was missing, they kept it and damaged the adapter. They realize that i have no faith in them and that they messed up but the only way to resolve this is to put my RV back in their incapable hands. All i want is my RV detailed, I dont even want money and my broken adapter replaced but alas despite offering to come detail my vehicle now they are saying i need to take it in and you understand why thats a risk i cant take right? 

This report was posted on Ripoff Report on 03/08/2017 05:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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