Gene's Chrysler Dodge Jeep geneschryslercenter.com/dealership/servicestaff.htm# Dishonest about repairs, reimbursement from insurance company, theft of radio and snowmobile helmet, was untimely, unprofessional, rude FAIRBANKS, Alaska

    Dear Sir/Madam:

    My letter is for my son who is a Private in the U.S. Army stationed in Fairbanks, Alaska.  He bought a truck that needed repairs that were covered under a warranty.  They took an unsual amount of time to get the part, over several weeks, and would not give him an estimated date of return of his truck.  Once the part was in, Drew Massey, my son, was told it would be appoximately $600.00.  

    My son, who we be addressed as the customer throughout, called the insurance company who explained there was an error and informed him that this error was told to Mr. Terry Shepard.  Mr. Shepard would not fix the error in a timely or professional mannor.

    When the customer went to pick up his truck, he was told that instead of the $100.00 deductible that was agreed upon that it would be $240.00. The customer paid the difference and proceeded to get his truck when he noted that his radio was ripped out of the dash and his snowmobile helmet and some other personal items where missing.

    Mr. Shepard would not explain what they would do for the customer.  The customer contacted me via mobile phone.  While I was on the phone the customer asked if he would speak to me as I had requested to speak with him.  Mr. Shepard turned his back on the customer and would not speak to me.

   After which time, I phoned the General Manager Mr. Everett who stated he didn't know anything about it and transfered me to Mr. Shepard.  Mr. Shepard would not give any details into what would be done for the customer. When I stated that I wanted to know what he would do, he told me to "shut up".

   The converstation was going poorly so I asked to speak to Mr. Everett again.  I was told if wanted to speak to him that I would have to call back and he proceeded to hang up on me.

    Again, I call to speak with Mr. Everett at which time he told me he doesn't "...work with people like me." 

    I instructed the client to make a police report regarding the theft.

    Please feel free to contact me at anytime.  I will gather all the information needed from Mr. Massey.

                              Best regards,

                              Jill M. Stepniak