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Report: #1413166

Complaint Review: Genius Pack - New York New York

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  • Reported By: Rebecca — Mokena Illinois United States
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  • Genius Pack 45 W. 36 St. 4th Floor New York, New York United States

Genius Pack Genius Won’t help with like st package. Terrible customer service. New York New York

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I purchased 2 cases with wheels, 2 small bags, 1 lock and 1 umbrella. I only received 1 case 1 small bag. I contacted company. No phone. Can only leave info on their website. I left 2 messages. No response. I received an order confirmation so I replied to that. Asked if there was an error. I was told there were 2 boxes.

1 was delivered 1 day and a 2nd the next day. I never received it. They told me to contact shipper. I did that already. I called Ups which passed it along to USPS. USPS gives me runaround. Contacted genius pack again 3 times. No response. I ordered through GMA deal. I had to tell them I would Contact gma to complain. They finally responded that they would issue tracer. It’s been 3 months. No response to my emails.

This report was posted on Ripoff Report on 11/23/2017 07:58 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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