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Report: #1279104

Complaint Review: Get A Room - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: TruthSeeker — New Orleans Louisiana USA
  • Author Not Confirmed What's this?
  • Why?
  • Get A Room 11900 Biscayne Blvd., Suite 301 Miami, Florida USA

Get A Room DECEPTIVE BUSINESS PRACTICES- DON'T DO BUSINESS WITH THEM!!! Miami Florida

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I booked a room on 1/09/2016 at 10:00 a.m. CST for the Wyndham Garden New Orleans Airport Hotel for the day of  1/09/2016, and checking out on 1/10/2016.  I thought I was booking through the hotel, but was not.  Was directed to a third party site automatically (which I was not aware was a third party site) called "Get A Room.com" instead of directly to the Wydham Garden hotel itself.  

Two hours later at 12:30 p.m. CST (New Olreans) I called hotel to cancel reservation.  Hotel said I had to call "Get A Room.com", not them to cancel.  So, I did call them.

I was told that in order to cancel I had to cancel on 1/08/2016 before 4:00 p.m.  Now how can I do that when I booked the reservation JUST TWO HOURS AGO?  

CANCELLATIO POLICY:

"Each room in this reservation is subject to the hotel's cancellation policy which is:  Cancellations before 1/08/2016, 4:00 PM (America/Chicago) are fully refundable.  Bookings cancelled after 1/08/2016, 4:00 PM (America/Chicago) are subject to a fee of 115.10 USD.  Bookings cancelled after 1/09/2016, 4:00 PM (America/Chicago) are subject to a fee of 115.10 USD.  There is no refund for no shows or early checkouts."

Again, it is a 'built in rip off' to book with Get A Room.com because you can't go back in TIME to cancel a reservation that was booked the following day.  Booked on 1/09/2016, but not refundable unless I GO BACK IN A TIME MACHINE to yesterday 1/08/2016.

What folly this is and what a gold mine for somebody who found a way to crook thousands of travelers this way.  If the Company is not aware that this is a bad business practice and/or does not change their Cancellation Policy so that we, consumers, do not have to time travel, then they are just outright CROOKS.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 01/09/2016 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/get-a-room/miami-florida-33181/get-a-room-deceptive-business-practices-dont-do-business-with-them-miami-florida-1279104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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