Complaint Review: Get Emerald Lux
Get Emerald Lux Electronic Cigarettes 16-JAN-13, Emerald Lux took $114.95 out of my acct, I was told then that my acct w/them will be cancelled & nomore funds will be dispensed from my acct. On 01-FEB-13, I discoverd they took $74.90 out, Internet
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I told her, ain't that a b---- , I done been scammed & charged for some s--- that's not even for me. I then told her there was not suppose to be a fee, because they said I qualified for a FREE gift & all I pay is $4.95 for s & h, so if yall charging me that much for that product, where's the FREE???? She stated the company don't scam ppl, then stated, I had a 14day trial. I told her she was a lie & asked where was the info. about the 14day trial, because I didn't see all of that & if I did, what calendar is she looking at because it haven't been 14days.
I asked, are you all counting wknd's or 14 business days. She put me on hold, then came back & said they count wknd's. I asked why, because must legit places say business days. Of course she couldn't answer that. I told her she was a lie & plus tell me how in the hell do an electronic square choke you??? She said something about the flavor, I told her I it was ONLY three flavors & one of them was menthol in which I picked, but after my husband was choking so, he looked at the paper that was w/the cigarette & seen it was menthol high. So I asked Matalia, why didn't it state on there that menthol come in low, med, & high. She couldn't answer that either.
She told me that she was cancelling my acct w/them they will not take anymore funds out. After a while going back & forth w/her & getting nowhere, she told me to hold on she have to speak w/her supv., I asked what would her/his name be, she said Charlotte. She later came back & said that she couldn't give me a refund, due to the 14days have passed, but she can give me $50 & send me some different filters since the menthol were too strong. I told her I didn't want no d**n $50 & filters, I want my $114.95 they took from me. She said she couldn't, then started naming all these flavor they have, I let her name everylast one of them then told her, how in the hell would I know what flavor to get, didn't I tell you the thing is not for me.. I spoke w/her supv. Charlotte, who basically said the same thing Matalia said.
01-FEB-13, they took $74.90 out, I called & spoke w/Christine, I asked her to look up my so called acct. w/them & tell me if it's cancelled. She then asked me did I want to cancel it, I told her no, it should be already cancelled as of the 16th of January, according to Matalia & her supv. Charlotte. Now you all wouldn't give me my $114.95 back, but you're going to give me my $74.90 back, cause yall had no business going back in my acct, I don't want yall. She stated that she would refund my $74.90, because it was a mistake on one of the worker's & she will note the acct.. I told her just don't let that mistake happen again, then asked how long will it be before my monies is back in my acct. She said in like 4-5 days. Yea we'll see..................
This report was posted on Ripoff Report on 02/01/2013 12:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/get-emerald-lux/internet/get-emerald-lux-electronic-cigarettes-16-jan-13-emerald-lux-took-11495-out-of-my-acct-1007351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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