Complaint Review: Getaquamask.com - Internet
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- Author Not Confirmed
- Getaquamask.com Internet USA
- Phone:
- Web: Getaquamask.com
- Category: Hobby Shops
Getaquamask.com Aquamaskofficial Stole money without shipping the order out. Unknown (dropships from China) Internet
*Author of original report: Please provide you name, address and telephone like a normal business...and not like a scammer.
*Author of original report: Payment has been made via VISA and NOT Paypal. No items were shipped nor received 50 days after the order.
*REBUTTAL Owner of company: We ship immediately, complete lie and fraudulent report
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I placed an order for two aquamasks on the 8th April 2017 for the amount of $186.89 including express shipping (3 days with tracking). Today is 25th May 2017 (48 days later) and my items have not been shipped yet. After sending a number of emails, the vendor refunded me only $53 which was supposedly for my express shipping. After sending a number of direct messages to the vendor Instagram account, I was told that "this is a nightmare experience" (not sure what that was supposed to mean) and that the rest of my order will be refunded in full amount. Of course nothing happened after that.. And I do got spontaneous emails from the vendor assuring me the order will be processed. About this scam seller. His site is based on shopify, he has no address, no phone to be reached, uses Gmail and most likely dropships from aliexpress. I stead of ordering through him, order directly from aliexpress (plenty of suppliers there for this exact product) and avoid the risk of your money to be stolen like mine.
This report was posted on Ripoff Report on 05/25/2017 01:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/getaquamaskcom/internet/getaquamaskcom-aquamaskofficial-stole-money-without-shipping-the-order-out-unknown-1375265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Please provide you name, address and telephone like a normal business...and not like a scammer.
AUTHOR: - ()
SUBMITTED: Friday, May 26, 2017
Instead of trying to argue from your anonymous fake phone screenshots, please provide your phone and address so the world can validate you.
Any business provides these, why dont you?
#2 Author of original report
Payment has been made via VISA and NOT Paypal. No items were shipped nor received 50 days after the order.
AUTHOR: - ()
SUBMITTED: Friday, May 26, 2017
Hello,
please note the following:
- Payment has been made via VISA direct credit card to your Shopify shop (processed via Stripe). Maybe you are confusing me with another client who you are lying to ? Obviously someone else also tried to get his money back and unfortunately wasn't able to.
- No valid tracking has been provided. Ordered two items, Havent received any up to this moment 50 days after the moment I made the purchase.
- No refund was made on my remaining $124.
I think you are mixing up between the claims you have received. Hope other people also join this thread so they can share their experience with you.
#1 REBUTTAL Owner of company
We ship immediately, complete lie and fraudulent report
AUTHOR: Aquamask - (USA)
SUBMITTED: Friday, May 26, 2017
This individual was reimbursed $60 for shipping costs and sent a Aquamask he ordered . He filed a claim on PayPal and got it overturned by our evidence . Because of this ouTvone he is actually trying to ruin us . But fact is- we love our customers and would never "steal people's money" as Alex likes to slander us- we'll be working on making the best underwater snorkeling full face mask on the market! Sorry for this ridiculous complaint - "haters gotta hate"
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