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Report: #215516

Complaint Review: Getitrepaired.com Aka VDO-Speciaties - Chippewa Falls Wisconsin

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  • Reported By: Cambridge Ontario
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  • Getitrepaired.com Aka VDO-Speciaties 4117 131st St. Chippewa Falls, Wisconsin United States of America

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This so called business has taken my PS2 and Canda Post money order $154.98USD and will not return my item or my money. It has been a total of 11 months. I am extremely pist atm and am hold so much anger and thoughts right now. I don't see what is do difficult to return something and money that doesn't belong to you. Oh wait, yes. Let me geuss its just human nature that the greedy thief only thinks of himself and his wealth.

The date I shipped my item was December 01, 2006. As you can see there are some holes below in chronological order of the conversation. Emails were building up and I didn't really keep emails back. I now know to keep every email escpecially when your dealing with money. I had no idea it would escalate to this. Considering none of that stuff belongs to him.

Here is a list of dates I contacted him through email.

Sent: Saturday, February 11, 2006 4:33 PM Sent: Thursday, March 02, 2006 5:03 PM Sent: Friday, March 03, 2006 9:49 PM Sent: Thursday, April 13, 2006 6:50 PM Sent: Friday, June 09, 2006 7:34 PM Sent: Saturday, June 10, 2006 2:41 PM Sent: Sunday, June 11, 2006 10:42 AM Sent: Friday, August 11, 2006 8:14 PM Sent: Saturday, August 12, 2006 6:27 PM Sent: Wednesday, October 11, 2006 6:17 PM Sent: Wednesday, October 11, 2006 2:26 PM

As you can see I have contacted him on many occasions. There is not contact for the first 2 and roughly a 1/2 months.

I have edited out the email addresses below. Now I will post all of the email conversations:

From: John

Sent: Saturday, February 11, 2006 4:33 PM To: Get it Repaired Subject: Enquiry from Get it Repaired

Hi. I sent my PS2 to you guys for repair and modification. I was just wondering if you recieved and processed it yet. My info is: John 10B xxxxx xx. xxxxxxxx, On Canada 519-xxx-xxxx

From : Customer Support Sent : March 3, 2006 11:25:09 PM To : John Subject : RE: Enquiry from Get it Repaired

When it is complete you will be notified, Yes it has arrived, we are very busy right now and they go out in order of received.

Michael Walker Instructor Personal Protection Specialties Concealed Carry Instruction "Your Right to Self Defense"

>From: John >Sent: Thursday, March 02, 2006 5:03 PM >To: Get it Repaired >Subject: Enquiry from Get it Repaired > >I sent an email asking the status of my order about a week ago and still no >reply..... What is the status of my order?

>From: "Customer Support" >To: "'John >Subject: RE: Enquiry from Get it Repaired >Date: Fri, 3 Mar 2006 16:05:14 -0600 > >We do not have an order for you!! And besides we do not hand out statues on >repairs, you will get notified when it is done, read our polices you agreed >to!! You agreed to be patient also, read the form..

;{This is where I believe the hostility beings. Being rude.}

From: John Sent: Friday, March 03, 2006 9:49 PM To: vdospec@vdo-specialties Subject: RE: Enquiry from Get it Repaired

Ok. I will wait patiently now. Sorry for being a nuisance. What do you mean by, "we do not hand out statues on repairs"?

;{And this is me kissing a*s and being polite. (Keeping my mouth shut and comments to myself) so I can get my unit service.}

From : Customer Support Sent : March 3, 2006 11:25:09 PM To : "'John Subject : RE: Enquiry from Get it Repaired

We do not give a status, you sounded as if we were suppose to contact you every week or everyday on the status..

;{Rudness escalates a notch in my opinion}

From: John Sent: Thursday, April 13, 2006 6:50 PM To: Subject: RE: Enquiry from Get it Repaired

I have an older PS2 for sale. One of the first models I believe not exactly sure. If your interested tell me and I'll provide what ever information you need.

;{Boy am I glad I didn't send this in. If I did I would've spent money on shipping to have lost out on shipping cost and my old PS2. He probly would have said this is no good and would want me to send in the money to ship it back to me. But hoping i would say scrap so he would then keep it.}

From : Customer Support Sent : April 13, 2006 8:18:00 PM To : "'John Subject : RE: Enquiry from Get it Repaired

WE would have to see it first before we can make an offer..

;{In my opion there are only two possible conditions. Works or doesn't. Plus the only thing wrong with this PS2 is the laser. It is one of the first models released. I paid a bit over 500 CAD for this back then. I believe he was fishing.}

From: John Sent: Friday, June 09, 2006 7:34 PM To: Get it Repaired Subject: Enquiry from Get it Repaired

I sent my PS2 for repair and modification a couple of months ago. I see the add on your web page and it states most repairs/mods are done in the same day as arrival. What seems to be the problem? I know you asked for me to be patient and I am being patient. Thought your add states 1 - 2 day service in most cases. This kind of disturbs me because I have been waiting patiently for roughly 3 1/2 months...

From : Customer Service Sent : June 10, 2006 10:09:12 AM To : "'John

Subject : RE: Enquiry from Get it Repaired

WE sent you an email stating we do not take Canadian credit cards. WE needed another form of payment., You read our ad right, it says ? In Most Cases? that does not mean all cases, and if we are busy you wait in line with everyone else. You signed a repair form agreement which we mentioned already that if you want your machine back, just say so, otherwise we wait for parts to come in as demand supply's, sometimes we cannot get parts fast, it is like a very expensive camera repair, it takes sometimes weeks and months to get parts from china, we own a cycle business and sell china bikes and it takes 10 weeks to get parts. Your part has been hard to get as it is an old machine. At this time we cannot get parts and will deem this unit un repairable, and according to our repair contract with you are required to pay the $35 bench fee and shipping, normally shipping on a non repairable machine in the USA is $20, since this is Canada it is $25. We do not take Canadian credit cards because we cannot verify the address, we mention this in our terms and conditions, only postal money orders in US Funds. You will have to send in the $60 if you desire to have your unit sent back.

;{He did not say anything to me about Canadian Credit Cards. And he wait till now to tell me this. And he does not that that he cannot get parts for my unit. He states it is hard.}

From: John Sent: Saturday, June 10, 2006 2:41 PM To: Subject: RE: Enquiry from Get it Repaired

I do not desire to have my unit sent back to unless it is repaired and modded as I requested. And as for you saying you notified me of not accepting Canadian credits you did not as I did not recieve an email from you regarding that issue. And you should change your form as it does not notify the customer that Canadian Credit cards are not accepted. I will now head down to Canada Post and send you a money order of 139.98 for the playstation's repair and mod cost. Once again thanks for your business and I hope nothing else goes downward.

;{It says $139.98 here and on the contract. But I ended up sending more because apparantely that shipping cost was not applicable for Canada. The shipping on the contract I have printed out shows 10USD. He states shipping to Canada cost 25. That is obsurd considering I only paid $15.35CAD. So I added the extra $15USD to the initial amount of shipping of $10USD which brought the total amount to $154.98USD}

From : Customer Service Sent : June 10, 2006 9:18:39 PM To : "'John Subject : RE: Enquiry from Get it Repaired

WE announce this in our terms and conditions, we are in the USA not Canadian, you did not mention at anytime you were Canadian, we do not do business with Canada.

;{LOL. Contradicting considering he has had my unit for 7 months now to decide to tell me he doesn't do business with Canada. AND here is his terms and conditions that speak about canada.

"8. Export Control/Use of Products: Buyer certifies that it will be the final recipient and consumer of Products to be delivered by SELLER. Buyer acknowledges that the Products are subject to the export and/or import control laws and regulations of various countries including the Export Administration Laws and Regulations of the United States and similar laws in Canada. Buyer agrees to comply strictly with all U.S. and Canadian export laws and assumes sole responsibility for obtaining licenses to export or re-export as may be required and acknowledges that it shall not directly or indirectly export or make available for export any Products to any country to which such export or transmission is restricted or prohibited. Products sold by SELLER are cannot be transferred, sold or re-exported to any party on the Entity List or Restricted Person List of the U.S. Department of Commerce, Bureau of Export Administration (BXA), any party designated by the U.S. Treasury Department s Office of Foreign Assets Control, and any party debarred or sanctioned for proliferation or terrorism reasons by the U.S. State Department. Products sold by SELLER are not designed, intended or authorized for use in life support, life sustaining, nuclear, or other applications in which the failure of such Products could reasonably be expected to result in personal injury, loss of life or catastrophic property damage. If Buyer uses or sells the Products for use in any such applications: (1) Buyer acknowledges that such use or sale is at Buyer s sole risk; (2) Buyer agrees that SELLER and the manufacturer of the Products are not liable, in whole or in part, for any claim or damage arising from such use; and (3) Buyer agrees to indemnify, defend and hold SELLER and the manufacturer of the Products harmless from and against any and all claims, damages, losses, costs, expenses and liabilities arising out of or in connection with such use or sale, including reasonable attorneys fees.

12. Dispute Resolution - Canada: The validity, interpretation and performance of this Agreement for all Products delivered to or in Canada, and all Services performed in Canada, shall be governed by, and construed in accordance with the laws of Quebec, without giving effect to conflict of law principles. Both parties agree that any action, demand, claim or counterclaim relating to the terms and provisions of this Agreement, or to any claimed breach, shall be commenced in a court of competent jurisdiction in the judicial district of Chippewa Falls, WI, and both parties expressly acknowledge that personal jurisdiction and venue shall lie exclusively and is properly in Chippewa Falls, WI.. With respect to all disputes, the provisions of the United Nations Convention on Contracts for the International Sale of Goods 1980 (as amended, replaced or codified from time to time) shall not apply.

AND that is all that is said about Canada.}

From: John Sent: Sunday, June 11, 2006 10:42 AM To: Subject: RE: Enquiry from Get it Repaired

Ummm... So what are you saying? You do not want to fix and mod my unit?

From : Customer Service Sent : June 11, 2006 3:35:44 PM To : "'John

Subject : RE: Enquiry from Get it Repaired

It is here now so send in your money order and we will take care of business from there.

;{Finally I feel as is something is getting done.}

From: John Sent: Friday, August 11, 2006 8:14 PM To: Subject: RE: Enquiry from Get it Repaired

Hello. I sent the money order you requested prior. And have not heard from you since then. It will be going on 8 months since I shipped my item to you. Is there a problem that is delaying services on my item? 8 months is a long time...

;{It is and extremely long time considering he states most cases 1 to 2 days (theft more like it). I geuss my case is special eh)

From : Customer Service Sent : August 12, 2006 7:26:32 PM To : "'John Subject : RE: Enquiry from Get it Repaired

Yes, but it has not been 8 months since you sent the money order..We had to wait quite some time for your money order and we are quite busy with other repairs. Please be correct in your wording as we do not like demanding people and making false claims.

;{Demanding... Ok... I'm being the most polite person in the universe given this scenario.}

;{I then decided to phone this guy. It was October 11. 2006. He was extremely rude on the phone saying you can't do this.... You can't do that after all this time. AND HE IS TELLING ME TO WAIT AND BE PATIENT THE WHOLE FREAKN ENTIRE TIME. He then tells me he threw my unit out into the garbage!!! I was like WTF did you do. I didn't actually say those words but that's what I was thinking. Man by the time I finish writing this Documentary on this bullshit service I'm going to be dead beat for work considering I have been up for 19 hours. And then he starts saying he isn't in the storage business and that he deducted $1 per day! And he just finished saying he isn't in the storage business and he is charging storage fees. WTF! To my recollection when a person is bound by a contract that person is only bound by what is in the contract so I don't understand where he comes up with these fees.}

From : Customer Service Sent : Wednesday, October 11, 2006 3:00 PM To :

Subject : FW: Enquiry from Get it Repaired

This is where you still did not send a money order. we wrote you in august during our busy time and your unit had to go into line again. Since then we wrote you about the unit being unrepairable, and you never bothered to respond. The unit was disposed of according to law and we deducted our $1 per day storage fees and disposal fee. We also deducted our bench fees.

We are not in the storage business.

;{OMFG HE SAID I DID NOT SEND A MONEY ORDER!!! LMFAO! Caught yet in another lie. Tomorrow when I get home from work I'm going to Canada Post and I'm gonna find out if they can pursue this also. If not I will attempt many other measure along with contacting his local authorites and reporting fruad.}

From: John Sent: Wednesday, October 11, 2006 6:17 PM To: Subject: RE: FW: Enquiry from Get it Repaired

LMFAO! Buddy you got to be kidding. First of all your full of s**t. I paid. You did not service my item. So issue your bench charge and shipping charge. I KNOW AS A FACT YOU DID NOT DISPOSE OF THE PS2! Even if you deemed it unrepairable all it would need is a new motherboard and the freakn Drive was perfectly fine. So do not try and feed me bullshit. I contacted you on several occassion enquiring about my item. So quit the s**t talk. Are you in the business of fraud? I better receive my PS2 and the remainder of MY MONEY!

I quote

"Hello. I sent the money order you requested prior. And have not heard from you since then. It will be going on 8 months since I shipped my item to you."

AND YOU SAID

"Yes, but it has not been 8 months since you sent the money order..We had to wait quite some time for your money order and we are quite busy with other repairs. Please be correct in your wording as we do not like demanding people and making false claims. We can pick and choose who we do business with and if you read our terms and conditions we can refuse your business charge our fees and just return the unit"

HERE you said YOU RECEIVED THE MONEY ORDER!

AND THAT WAS AUGUST 12, 2006. AND TODAY IS OCTOBER 10, 2006.

WHAT A COINCIDENCE IN THAT TIMEFRAME EH. Get your s**t together. You SUCK AT Lieing. And don't try to tell ME WHERE I STAND. BECAUSE YOU AREn't STANDING IN A GOOD PLACE YOURSELF. I've purchased MANY THINGS over the internet. And I MUST SAY! NEVER HAVE I MET OR RECEIVED SERVICE LIKE THIS. You are pathetic and LOW TO TRY AND STEAL A PS2 AND 154.98USD. I suggest you issue my refund before you dig yourself a deeper hole. You are no good at lieing. I forked out the PS2 and the money. And I'll tell you I ain't letting a piece of s**t just take them both away. AND FOR YOUR BOGUS STORAGE BUSINESS CHARGE!!!! LMFAO (THAT STANDS FOR LAUGHING MY F***N a*s OFF)

Because YOU CANNOT ISSUE CHARGES THAT THE CUSTOMER IS NOT AWARE OF AND THAT IS NOT WRITTEN DOWN ON PAPER. HENCE SOMETHING I DID NOT SIGN MYSELF INTO. EG LIKE YOUR SHITTY CONTRACT. THE ONE YOU NEVER HELD YOUR SIDE 2. I STRONGLY URGE YOU TO SET THIS STRAIGHT. If I do not receive my MONEY and PS2 I will further pursue this LEGALLY!

;{Well finall after he told me where I stand the ice broke. I was infuriated. It is a really good this that I do not live in the same state as this person as my actions would have been reckless. After all this time he decides to tell me he threw my PS2 out. OMFG this guys story is so messed up. It's always a new thing with him.}

From : Customer Service Sent : October 11, 2006 7:41:00 PM To : "'John Subject : RE: FW: Enquiry from Get it Repaired

Also we do not STEAL ps2's we have plenty of them here, but parts were not available for your old ps2, they are no longer available. WE do not steal money either, we do not tolerate someone taking there time like you did to pay us, then not answer our emails about your repair, then for you to wait months to get hold of us. WE have these rules in place for a reason. You can pursue this all you want legally. I know the law that we deal with, we did nothing wrong.

;{I say everything you are doing is wrong. He says I took my time to pay him. What bullshit. I supplied my Credit Card info. He refused my Canadian Credt Card. He said he emailed me about it. But he did not. His first email mentioning that refers to mentioning it in a prior email which there is no evidence of. Concluding he is full of s**t. Because money is not a factor considering I sent it out with the intent of spending money to get it modified and fixed. In turn I took it in the a*s dry. Well I say it's your turn buddy. And now he says the parts for my ps2 are no longer available meanwhile "before they were hard to get." For his information if he looks at his logs I cantacted him on: Sent: Saturday, February 11, 2006 4:33 PM Sent: Thursday, March 02, 2006 5:03 PM Sent: Friday, March 03, 2006 9:49 PM Sent: Thursday, April 13, 2006 6:50 PM Sent: Friday, June 09, 2006 7:34 PM Sent: Saturday, June 10, 2006 2:41 PM Sent: Sunday, June 11, 2006 10:42 AM Sent: Friday, August 11, 2006 8:14 PM Sent: Saturday, August 12, 2006 6:27 PM Sent: Wednesday, October 11, 2006 6:17 PM Sent: Wednesday, October 11, 2006 2:26 PM}

6 out of the 11 months I spoke to him. Keep in mind he told me to be patient and wait in line like everyone else.)

From : Customer Service Sent : October 11, 2006 7:38:07 PM To : "'John Subject : RE: FW: Enquiry from Get it Repaired

If you read the repair contract you signed it has all of it in there and also in our terms and conditions on the web site.

I am not going to discuss anything with you until you can act like an adult, I will not tolerate swearing and threats.

It was so bad I stopped reading what you said. We are a business and we run it that way, we have our rules and contracts, you signed it.

;{A business eh. Are you sure about that. Because to my recollection fraud is considered as and illegal activity. And I searched the TERMS AND CONDITIONS AND there is no mentioning of BOGUS STORAGE FEES. "Considering you are not in the storage business! Am I right?" You are right about one thing. FINALLY FOR ONCE!!! I did sign that contract. I signed for something I didn't receive. So what position does that put me in now? Hmmm. Well you have 2 things of mine and I have nothing of yours. Now let me see how can I rectify this. I would go any further with that thought. Take it as you want.}

From : Customer Service Sent : October 11, 2006 7:42:10 PM To : "'John Subject : RE: Enquiry from Get it Repaired

You owe storage fees. You were becoming argument, so we will not deal with you on the phone anymore.

;{WOW! Now your in the storage business OMFG! Wicked! Sad is what you are. I bet that if the whole world seen this dispute they would frown upon your petty a*s. I think the word you were looking for was argumentive. And no i was not being argumentive. I was extremely polite! I held back so much thought and feeling. I had you on speaker phone and my room mate overheard you. And she was angered by you choice of words and the tone of your voice. Considering I have been patient and forked out all the fruits. She wanted to grab the phone and give you a piece of her mind. But I was trying to be nice as possible and did not let that happen.}

John Cambridge, Ontario
Canada

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This report was posted on Ripoff Report on 10/12/2006 09:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/getitrepairedcom-aka-vdo-speciaties/chippewa-falls-wisconsin-54729/getitrepairedcom-aka-vdo-speciaties-ripoff-stole-funds-ps2-rude-fraud-bad-service-215516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Author of original report

...

AUTHOR: John - (Canada)

POSTED: Tuesday, June 05, 2007

I filed a complaint at IC3 and received an automated email. And that's as far as they I got with them so far. I then called the Department of Agriculture, Trade & Consumer Protection. I quote the Letter.

"Dear Mr. ***:

Thank you for contacting the Department of Agriculture, Trade & Consumer Protection concering VDO Specialties. I have reviewed your complaint and will be investigating to determine whether a violation of state law that we enforce has occured.

Your patience is appreciated during this process. It is not possible to tell exactly how long the mediation process will take. Some situations can be handled within a few weeks, but complicated matters may take many months. I will advise you in writing of the disposition of your complaint once I have received and thoroughly reviewed the written response from business.

If you wish to pursue this matter outside of our mediation efforts, please contact a private attorney to discuss your legal remedies or file in small claims court.

Thank you again for bringing your complaint to our attention.

Sincerely,

XXXXXXXXXXX"

Nothing has really happened since then. Basically I paid to have my items and money stolen from me. The shipping cost to send it out. The repair costs and the unit itself stolen. And that errogant Walker free without a worry. Laws concering consumer protection need to be stricter and the staff at the Protection agency should be considered as Police and have the power to serve justice. It makes me mad thinking about what I lost. The time spent searching for a repair place and having to deal with being robbed and not even government agencies can help me out so it seems. I think I'm gonna give them another call check on the status of my report. Feel free to keep posting keep this thread alive so then maybe a representive might actually see how many people VDO is actually harming. You know what they say, it takes and event of catastrophic means for something to get done.

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#4 Consumer Comment

Michael Walker and Get it Repaired NOW are frauds, con-artist, and thief

AUTHOR: Steven - (U.S.A.)

POSTED: Monday, June 04, 2007

We claims all of these complaints are written by the same person, or a video game store trying to get over on him??? HA, do not buy from getitrepaired.com i bought my playstation 2 for 235.00 on December 3rd 2006, its ironic how the prices vary hes just looking to pull in cash with his phising site. We should put together a pitition and sue his a*s. End this BS. He is making the internet an unsafe environment and doing things in an illegal manner.

Best of wishes to you in the future buddy, if it makes you feel better he got me too. Learned to do prior research before running into one of these traps.
I RECCOMEND YOU DO NOT PURCHASE FROM MICHAEL WALKER OR GETITREPAIRED.com

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#3 Author of original report

Need Victims Information

AUTHOR: John - (Canada)

POSTED: Thursday, November 30, 2006

I went to www.ic3.gov and began to fill out all the information till I hit the part about if any more people have been victimized by this individual. I know I could search for other complaints I know are posted here but I would rather have your permission to help me out in nailing this p***k.

This is what the site says:

"Are there witnesses or other victims to this crime?
If yes, Please provide names, addresses, phone numbers, email addresses, and/or websites of where additional victim lists can be found."

So I need any information pertaining to that. If anyone has any knowledge of websites with victims lists please post them here. I want enough information so that they do not overlook this case when it hits their doorstep.

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#2 Consumer Suggestion

A suggestion on dealing with Mr. Walker

AUTHOR: Richard - (U.S.A.)

POSTED: Tuesday, November 21, 2006

Please file a complaint at http://www.ic3.gov/

Even though you live in Canada, Mr. Walker is running his PS theft ring out of Wisconsin.

Next, Microsoft is going after XBox 360 modder's like this Walker guy so I would report him at:

(((ROR REDACTED LINK FOR SECURITY PURPOSES)))

Also, don't fall for his libel and slander threats. Those are his favorite words.

Call the Chippewa County Sheriff's office too and file a report. With all your collected emails, it should be enough for them to pay him a visit.

Good luck John!

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#1 Author of original report

VDO Specialties. Getitrepaired.com

AUTHOR: John - (Canada)

POSTED: Monday, October 16, 2006

I left negative feedback for many of the items on his site saying, This guy is a degenerate *&*&. He stole my PS2 and my money. AND HE CHANGED WHAT I SAID TO "These Guys are great!!! they fixed my unit and it is now awsome!"

Beware of this degenerate *&*&. Someone literally needs to catch up with this guy up close and personal. Teach him a thing about respect for other peoples property and money.

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