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Report: #765038

Complaint Review: Glass Tile Oasis - Lakewood New Jersey

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  • Reported By: sorelle — Midwest Internet United States of America
  • Author Not Confirmed What's this?
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  • Glass Tile Oasis 1970 Swarthmore Ave, Suite 1 Lakewood, New Jersey United States of America

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We ordered clearance glass tile from this company based on their online descruption that the material was mesh-backed, something we DIY'ers had worked with before. What arrived instead was a paper-faced tile that was mildewed.  The smell was horrible. And the biggest issue was that we had never worked with paper-faced tile. We immediately called the company to report both problems. This is where it got interesting. No one answered their 800 number. When we finally got them on the phone, the customer service rep was rude and told us that, even though the product was misadvertised and mildewed, there was NO REFUND of any kind available. Instead, she told us to go online and find instructions on how to put up paper-faced tiles. And then??? SHE HUNG UP ON US! Two more calls to this company went unsanswered. Yes, this was a clearance product, but it still cost us $150. BUYER BEWARE! This isn't one of them.

This report was posted on Ripoff Report on 08/14/2011 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/glass-tile-oasis/lakewood-new-jersey-08701/glass-tile-oasis-glass-tile-rip-off-lakewood-new-jersey-765038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner

#2 Author of original report

UPDATE: Issue Resolved

AUTHOR: Lark2 - (United States of America)

POSTED: Wednesday, August 31, 2011

The company agreed to a refund and we now consider this case resolved.

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#1 Author of original report

ISSUE RESOLVED

AUTHOR: Lark2 - (United States of America)

POSTED: Wednesday, August 31, 2011

The company has agreed to a refund and we now consider this case to be resolved.

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