Complaint Review: Glasses USA - New York New York
- Glasses USA 954 Lexington Avenue New York, New York United States
- Phone: 1-844-244-1186
- Web: http://www.glassesusa.com
- Category: Eye Glasses and Contacts
Glasses USA Non Responsive and Poor Application of Return Policy New York New York
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I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting any response from GlassesUSA. I followed up with an email but still was getting no response. I ended up purchasing glasses from another vendor. I finally was able to connect with a service representative via chat. They said that due to policy, I could only exchange my second pair or get store credit. I explained my situation and how their company had not responded so I had to go elsewhere. They said based on that they would be putting through a request for refund. Once my request was received by their refund department, they rejected it restating their return policy. Twice now I've explained that their non-responsiveness had led me to another vendor, and both times they simply restated their return policy.
This report was posted on Ripoff Report on 06/24/2018 05:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/glasses-usa/new-york-new-york-10021/glasses-usa-non-responsive-and-poor-application-of-return-policy-new-york-new-york-1448766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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