Complaint Review: glencara irish collection - galway
- glencara irish collection shop st galway, Ireland
- Phone:
- Web: http://www.glencara.com/
- Category: Jewelry Stores
glencara irish collection ordered goods , then returned some under the 30 day policy and they refused refund, could not contact by phone , ignored emails , i got my money back after credit card company got them to return my cash. total chancers. galway Ireland
*UPDATE Employee: Glencara Reviews
ordered goods from the websyite and after long delay i recieved some of them, i decided to return some items under the return policy and they refused to return my money, cannot be contacted by phone and only after the intervention of credit card company did they return my funds, these people are frauds and chancers.
This report was posted on Ripoff Report on 02/18/2015 05:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/glencara-irish-collection/galway/glencara-irish-collection-ordered-goods-then-returned-some-under-the-30-day-policy-and-1210093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Glencara Reviews
AUTHOR: Glencara.com - (Ireland)
SUBMITTED: Friday, May 20, 2016
Over 98% of our customers are happy with our Jewellery and Service.
See 88,000 positive reviews here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback
and here: http://www.shopperapproved.com/reviews/glencara.com/page-0.html
and here: https://www.etsy.com/your/shops/Irishjewelry/reviews?ref=seller_platform_hdr
and here: http://www.resellerratings.com/store/Glencara_com
* We have completed over 400,000 online transactions since 2005.
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times.
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our
customers.
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.
The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues.
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for.
If a customer is reading this who has not got a response within 1 business day please send an e-mail to vipservice@glencara.com and you should receive a reply in 1 business day or less.
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