Glencara Irish Collection Glencara does not refund if not satisfied as promised Ballybrit Nationwide

I ordered a ring from Glencara in 2012.  It was received eventually, not within the stated period they claimed it would get there.  It was a great product, but was the wrong size.  I contacted them and shipped it back requesting the proper size.  They sent me the wrong size again.  When I contacted them to complain they told me that they did not have the right size and I should take it to get it sized.  As it has designs all around it I told them I would instead like a refund and sent the ring back.  They requested and received my banking information to handle the refund, but it has never shown up. 

Communication with this company is VERY slow, up to a month to receive a reply to an email.  I have been contacting them about this situation for over 2 years now with no satisfactory resolution to my problem.  Do not do business with this company.  There customer service is beyond slow and their guarantees about delivery time, and satisfaction or money back are not upheld.  Very poor service.