Global Gallery globalgallery.com Buyer Beware - Company is set up as a scam to take your money Austin, Texas Internet

Dear Customer,

 While looking into this issue, we do see that a Return Authorization was provided to you as well as a call back within the same day that you had called in to make the request. It was explained in both the emailed return instructions and verbally that we strongly urge our customers to purchase insurance for the parcel, as we can only offer refunds for merchandise returned in excellent condition. If the item(s) are in less than excellent condition, we will not be able to extend you a full refund. The insurance will help cover any damaged done by USPS while in transit, if needed.

  Once the returned product was received at our facility, it was clear that the item was extremely damaged. The shipping tube it was shipped in had experienced some damage on the ends of the tube and the print inside (which was not wrapped in our protective paper) was creased throughout the middle and the ends of each long side. Since our policy states that if items are not received in excellent condition, we extended a 50% discounted refund. After assisting you with further options for rectifying the issue, it was clear you were extremely upset with this option (although explained in detail before the return process was initiated) an exception was made on 1/28 to refund the full amount for their item although it was received damaged.

 A credit was placed back to the credit card used and the transaction details were email emailed directly to you for your records. Although this received return did not qualify for a full refund per our refund policy, we went above the policy to help assist you. If you need any further assistance or have anymore questions, please feel free to contact us and we will be hapy to assist you. 888-456-2254. Thank you and have a wonderful day!