Global Water Global Water Fathom First bill ever, never received. Auto system gave false info. Uh oh, overdrafted!! Maricopa Nationwide

Sept 1st 2014 we moved back to Maricopa, AZ knowing there are higher rates for utilities, but housing is cheaper so, kind of a wash. This is more about customer service, and the children they have working in the billing department. Long story short...

I have all my first bills set up to come out auto-withdraw, and e-statements. Everything was all good, except for the first global water bill, paid the initial 165.00 deposit, never saw a first bill. So I called the automated line to get info, she gave an amount and said the due date was Nov 30th. I thought it was pretty far out there, but just figured whatev.

So here we are Oct 7th, and sure enough, 127.00 came out, that I wasn't prepared for. I called, asked the rep where my bill was, because all I have is a confirmation for auto-pay set up. Also asked him why I was told my bill wasn't due until Nov 30th.

"UGH....UGH... I don't know....thats weird", he said.

I said, do you have proof it was sent, and he said, "Yes, it was sent Sept 22nd" blah blah blah...pants on fire.

The owner of this company must have been bullied as a child and is now trying to get back at people or something...if you're moving there, get ready to bend over! LOL.