GlobalInx unauthorized charges , no refund , bad customer service rochester, New York

I ordered a home phone service and was told the total was 44.95 with activation.Later i recieved a email for a charge of 99.11 i called and canceled and was told the package never went out and my money would be refunded . a week later STILL NO REFUND . I tripped over the device outside my front door . IT WAS STILL DELIVERED . I  sent it back it came back 3 more times . finally when thet recieved it i was told they need 30 days to inspect a item that was never opened before they can issue me a refund . keep in mind i was told it had not left there facility. I am a unemployed father of 5 and i just want my 99.11 back. my account was overdrawn because they took more than they were supposed to