GlobalTestMarket inactivated my account when I tried to redeem my reward points Internet

I have been a panel member of GlobalTestMarket for over 10 years.  I accumulated more than 9500 reward points.  I tried to redeem my points in late March of this year.  To my horror, GlobalTestMarket inactivated my account.  I sent them a number of e-mail messages and even called them.  Nobody bothered to respond to me.  The phone number given always has a computerized message.  I left messages after messages.  This company is a scam.  I only want to redeem my points to buy groceries.  What is the purpose of me spending hours participating in their surveys for over 10 years?  All I get is victimization.  I am extremely upset with this survey company.  Can you look into my plight?  This company must be reported to the Better Business Bureau.  Very often, I will spen 30 minutes trying to take survey and a computerized message stating that I am  not qualified appears.  I need your ernest help