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Report: #1365969

Complaint Review: Glory Green Health - Internet

  • Submitted:
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  • Reported By: Doctor J — Dallas Texas USA
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  • Glory Green Health Internet USA

Glory Green Health/ReNew Eye Cream ReNew Eye Cream Scam Fountain Valley, CA 92728-0800 Internet/California

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I ordered a trial of ReNew Eye Cream about a month or so ago online.  A lady called me shorly me placing my order to follow-up on my order.  She said that the charge was only $4.95, as I had been lead to believe at the time of my order.  I  asked her if I was going to be charged another fee for the product later or whether I was being placed on an "auto-ship" list for the product.  She said "No" in perfectly clear English!

About 3 weeks later, I found a charge on my credit card for $88.10 from "GLORY GREEN HEALTH", but there was no phone number or any further information.  I did not know who they were or what the charge was for.  I tried to find GLORY GREEN HEALTH by doing a Google search and they were nowhere to be found.  

After thinking about it for awhile, I put two-and-two together and decided that they had charged me for that eye cream that I had thought I had only ordered a trial for.  I decided to let it be, since the lady had assured me that I would not be put on auto-ship.

Well....yestereday, I received a package in the mail from "ReNew Eye Cream".  I checked out my credit card charges and yes, they had charged me another $88.10 from GLORY GREEN HEALTH!  After a Google search for "ReNew Eye Cream", I finally found a phone numberer (888-403-7786).  I called and automatically found out that I was in fact on auto-ship and was able to cancel that.  However, I then spoke with a customer care representative who was extremely rude.  I told her that I had not opened the package that I received yesterday and that I want to go ahead and return it for a full refund.

The representative told me that they do not accept returns, nor do they provide refunds.  When I asked to speak with her supervisor, she refused.  I then told her that I would be reporting this to the authorities, to which she replied, "I do not care who you report this to!"  Needless to say, that was the end of our conversation.

I will be reporting this company to the authorities as well as writing about them here.  I also will be disputinig the charge on my credit card.

This report was posted on Ripoff Report on 04/05/2017 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/glory-green-health/internet/glory-green-healthrenew-eye-cream-renew-eye-cream-scam-fountain-valley-ca-92728-0800-in-1365969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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