Complaint Review: GMAC - SMARTLEASE - Internet
- GMAC - SMARTLEASE PO BOX 130424 Internet United States of America
- Phone: 8004951578
- Web: gmacsmartlease.com
- Category: Car Financing
GMAC - SMARTLEASE LIED AND TOLD US THAT MY HUSBAND OR I WOULD NOT BE RESPONSIBLE FOR ANY REMAINING BALANCE ON VOLUNTARY RETURN OF CAR Internet
*Consumer Comment: Agree with Robert
*Consumer Comment: "OIL POEM" and "CREEPY POEM" are the most recent poems available at the BANK OF AMERICA page of this site.
*Consumer Comment: Sorry..
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Recently, I (solely) had to file for bancrupcy due to a significant loss of income. I contacted GMAC/SMARTLEASE, with whom I had always been in good standing, to inquire about what would happen if I choose to voluntarily return my car as a part of the bancrupcy. The lease was listed in both mine and my husband's names. I was told that neither of us would be responsible for any remaining balance. I told my lawyer who told me to double check. On 2/26/2010, I spoke with Lisa at 10:45 am eastern time and was again told that he also would not be responsible for any remaining balance. I asked if she was sure. She said, "Yes".
My lawyer sent a letter with my surrender form to Emanuel Paymah which stated "Enclosed please find the Surrender Form pertaining to the 2008 CADISRX. My client has communicated with someone at GMAC who informed her that after the surrender, neither she nor her husband would have any remaining liability on this loan/lease. If this is not the case, please inform me immediately and before the vehicle is returned". Emanuel Paymah called on 3/16 to arrange the car surrender. I said, so you got the letter with the surrender form. He said, "Yes". The car was picked up and the keys given to the driver on 3/18. On April 5, a letter was received stating the opposite, my husband would now be responsible for the remaining balance once the car is sold. When we contacted this department, they had no idea that this car was part of a bancrupcy and insisted that they had repossessed the car on 3/31.
I was lied to, misled, and given misinformation. My UAW lawyer's letter attached to the surrender was ignored. In addition, Emanual Paymah told me he could not read the English language. My UAW lawyer then informs me that they are unable to assist me or my husband any further because GMAC is one of their sponsers. My husband worked for General Motors for 31 years, when his plant closed and he was forced to retire.
This report was posted on Ripoff Report on 04/08/2010 06:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gmac-smartlease/internet/gmac-smartlease-lied-and-told-us-that-my-husband-or-i-would-not-be-responsible-for-any-590828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Agree with Robert
AUTHOR: Flynrider - (USA)
SUBMITTED: Thursday, April 08, 2010
As I read your post, the first thing that occurred to me was that your lawyer didn't seem to know what he was doing. Usually, if there are two signatories to a contract and only one of them declares bankruptcy, the remaining liability falls to the other one. While an agreement to terminate the lease without further liability is not unheard of, the lawyer should have obtained this agreement in writing.
If the lawyer is now claiming a conflict of interest, after hanging you out to dry, then that conflict existed while he was working on your case. You really should contact your state's bar association.

#2 Consumer Comment
"OIL POEM" and "CREEPY POEM" are the most recent poems available at the BANK OF AMERICA page of this site.
AUTHOR: Karl - (USA)
SUBMITTED: Thursday, April 08, 2010
Simply go to the BANK OF AMERICA page of this site and both poems appear in the Updates section.

#1 Consumer Comment
Sorry..
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Thursday, April 08, 2010
But GMAC is correct. If only one person declares Bankruptcy, the other person now becomes soley responsible for the debt.
I am not defending GMAC or justifying what they did, just to show what may have happened. A husband or wife will sometimes delcare bankruptcy without the other spouse, but it is not common. They may have thought that both you and your husband were filing bankruptcy, so they gave you answers based on that. Which they would be correct if both parties file Bankruptcy neither would be liable.
Your real issue may actually be with the lawyer. Based on what you wrote you may have a very good case for legal malpractice, and possibly some ethics violations with the State BAR.
Any lawyer who says for YOU to "double check" does not seem to be doing their job. If the letter you quoted was the entire letter, it seems very non-specific. Which for lawyers who are paid to not leave anything up to interpetation seems strange. Was there anything in that letter that made it clear that it was only you filing bankruptcy?
The real interesting item is that after the fact your lawyer said he could no longer assist you because of a confict of interest. They didn't seem to have that confict in the beginning.
Good Luck


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