Go Daddy Unknown REFUSED REFUND. INTENTIONALLY DISCONNECT CHAT TO AVOID RESOLUTION. BAIT AND SWITCH SCAM Tempe AZ

PLEASE READ ENTIRE CHAT . THEY RUINED MY CHRISTMAS. First Go Daddy sold me a website but transposed the spelling. Delayed my refund. I was terminated from my employer and was making candles to sell for Christmas money. I spent days back and forth with Go Daddy until finally, today the 19th I could realized they were going to keep selling. Read the transcript. It is clear consumer fraud. Bait and switch but you know what will happen. Nothing. I will file a complaint that will sit at the FTC, Attorney General, State Dept and everyone I can copy and paste but I will be the one, a week before Christmas, single mother, getting beeped over. READ THIS . WHERE DO I FILE CRIMINAL CHARGES FOR THE HARRASMENT I FEEL.

THIS IS GO DADDY

 

• Pranjal dhiman
• at 14:20, Dec 15:
• I read all the above conversation
• You
• at 14:20, Dec 15:
• NO. THAT WASN'T THE CASE .. LET ME REPEAT BECAUSE I'M REPORTING THIS.
• Now
• Pranjal dhiman
• at 14:21, Dec 15:
• Let me check with my manager for that.
• You
• at 14:21, Dec 15:
• TO APPLY THE FUNDS.. NO FORM, with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK".
• Pranjal dhiman
• at 14:21, Dec 15:
• How we will correct the domain, we will only help you to add the new one and refund the previou sone
• There is no option to edit the domain
• You
• at 14:24, Dec 15:
• This is what I want you to do. 1. contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK".
• Pranjal dhiman
• at 14:26, Dec 15:
• No issue, I am checking with my supervisor.
• You
• at 14:27, Dec 15:
• I'd like to also document how this is impacting my sales as a small business owner.
• I've lost sales over the last week, several of my customers will validate this claim
• Pranjal dhiman
• at 14:28, Dec 15:
• I can understand your side, however we also follow rules and policy of the company.
  
  I hope you understand my side as well.
• You
• at 14:30, Dec 15:
• No, I do not because I have your employee, in writing, stating you can. Therefore, it would appear as though this is a s scheme to avoid refunds. This is what your employee wrote to me, the customer.Ok. you want to do the refund? I would prefer you apply it to the correct site I stated EUPHORIC WICK is the correct one.
  shubham at 13:38, Dec 15:
  Sure, I am going to connect with my backend team so that we can resolve your concern asap. It will take 10 to 15 minutes while working with them. Kindly stay connected. Your patience will be highly appreciated.
  You at 13:43, Dec 15:
  Please confirm exactly what is it you are working on so I understand.
  shubham at 13:44, Dec 15:
  We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.
  You at 13:45, Dec 15:
  Yes, you are correct.
  shubham at 13:45, Dec 15:
  Sure, we will let you know once the concern has been resolved.
  13:45
  You at 13:46, Dec 15:
  ok
  shubham at 13:46, Dec 15:
  'Thank you.

Hi, this is our virtual assistant!

Tell us how we can help.

Technical SupportBuy a Product

You

at 13:04, Dec 15:

Technical Support

Assistant

at 13:04, Dec 15:

Hello! How can I assist you with your GoDaddy products or services today?

You

at 13:05, Dec 15:

Representative

Assistant

at 13:05, Dec 15:

We are working to connect you with someone. One moment...

Hi there, Hope you are doing well, How may I help you today?

You

at 13:06, Dec 15:

I'm frustrated and need to cancel my account and get a refund on the euporic wick. I have tried to correct it several times

Likhitha Nalke

at 13:07, Dec 15:

Got it no problem we will help you with you with it.

I acknowledge your concern and I need to validate your account to take a better look, can you please provide your customer number and 4-digit support pin in the form below:

Likhitha Nalke has sent you a Secure Form: PIN and Customer Number

The following Secure Form has been submitted: PIN and Customer Number

Thank you for validation. Could you please allow 2-3 minutes to review your account.

You

at 13:09, Dec 15:

Ok I want to be clear. Euporic Wick is the WRONG SPELLING. it is useless to me. I need a refund.

Likhitha Nalke

at 13:09, Dec 15:

May i know when did you purchase the domain?

You

at 13:10, Dec 15:

I dont remember. Do you have my information?

Likhitha Nalke

at 13:12, Dec 15:

please do stay connected, let me check it

You

at 13:12, Dec 15:

Ok.

Likhitha Nalke

at 13:15, Dec 15:

Upon the review we could see that the domain was purchased on the 12/06/2024

For the newly purchased domains, we can provide the refund with in the 5 days of the purchase,

So it was out of refund policy now, so we are unable to provide the refund.

How ever please do stay connected let me check the other possible way to get the refund for you

13:15

You

at 13:16, Dec 15:

NO IT WASN"T THIS HAS BEEN GOING ON FOR THE LAST WEEK

Do you see the last chat? If this is what you do it is a scam and I am notifying the FTC.

I just want you to register the correct domain . it is EUPHORIC WICK not EUPORIC WICK.

Likhitha Nalke

at 13:17, Dec 15:

Is this the domain name euporicwick.com

You

at 13:17, Dec 15:

THAT IS THE WRONG SPELLING. I HAVE BEEN TELLING YOU GUYS FOR THE LAST WEEK OR TWO

IT IS EUPHORIC WICK NOT EUPORIC WICK.

Likhitha Nalke

at 13:20, Dec 15:

got it, please do stay connected let me check it

You

at 13:20, Dec 15:

That is what the other person said and it still isn't fixed which is why I decided to just ask for a refund.

Likhitha Nalke

at 13:22, Dec 15:

Got it no problem let me check it and help you with it

Likhitha Nalke

at 13:28, Dec 15:

Thank you for the being on hold, the wrong domain was placed order on the
12/01/2024 7:43 AM

Looks like you may have stepped away. No problem, we'll be here to help when you respond.

You

at 13:35, Dec 15:

ok

Info

at 13:35, Dec 15:

Thank you for chatting with GoDaddy. We're experiencing higher than normal volumes. Hang in there. Your estimated wait time is 1 minute.

You

at 13:35, Dec 15:

sorry bathroom

Hell?

shubham

at 13:37, Dec 15:

No worries, shall we help you with the refund now?

You

at 13:37, Dec 15:

Hello meaning?

sorry.

Ok. you want to do the refund? I would prefer you apply it to the correct site I stated EUPHORIC WICK is the correct one.

shubham

at 13:38, Dec 15:

Sure, I am going to connect with my backend team so that we can resolve your concern asap. It will take 10 to 15 minutes while working with them. Kindly stay connected. Your patience will be highly appreciated.

You

at 13:43, Dec 15:

Please confirm exactly what is it you are working on so I understand.

shubham

at 13:44, Dec 15:

We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

You

at 13:45, Dec 15:

Yes, you are correct.

shubham

at 13:45, Dec 15:

Sure, we will let you know once the concern has been resolved.

You

at 13:46, Dec 15:

ok

shubham

at 13:46, Dec 15:

'Thank you.

Assistant

at 13:53, Dec 15:

Looks like you may have stepped away. No problem, we'll be here to help when you respond.

You

at 13:53, Dec 15:

NO, You told me to wait

Pranjal dhiman

at 13:55, Dec 15:

Yes we are connected, please ignore the automated message by the system.

You

at 13:55, Dec 15:

I'd rather not. Please just keep me posted. Thank you.

Pranjal dhiman

at 13:56, Dec 15:

Yes I am checking with the team and I will let you know once I get the response from the team.

You

at 13:57, Dec 15:

Ok.

Pranjal dhiman

at 14:00, Dec 15:

As I can check the domain is out of refund policy EUPHORICWICK.COM, Please fill the below form in order to get the refund

https://www.godaddy.com/en-in/help/request-a-refund-exception-42203

You

at 14:01, Dec 15:

I don't want the refund, I want the correct site..EUPHORICWICK.COM is the CORRECT SITE. Why do I want a refund?

Pranjal dhiman

at 14:01, Dec 15:

You

at 14:03, Dec 15:

We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

What are you talking about "refund

This the 3rd time this has happened.

Pranjal dhiman

at 14:04, Dec 15:

May I know the website you are referringto connected?

You

at 14:05, Dec 15:

What happened to this?

You at 13:16, Dec 15:
NO IT WASN"T THIS HAS BEEN GOING ON FOR THE LAST WEEK
Do you see the last chat? If this is what you do it is a scam and I am notifying the FTC.
I just want you to register the correct domain . it is EUPHORIC WICK not EUPORIC WICK.
Likhitha Nalke at 13:17, Dec 15:
Is this the domain name euporicwick.com
You at 13:17, Dec 15:
THAT IS THE WRONG SPELLING. I HAVE BEEN TELLING YOU GUYS FOR THE LAST WEEK OR TWO
IT IS EUPHORIC WICK NOT EUPORIC WICK.
Likhitha Nalke at 13:20, Dec 15:
got it, please do stay connected let me check it
You at 13:20, Dec 15:
That is what the other person said and it still isn't fixed which is why I decided to just ask for a refund.
Likhitha Nalke at 13:22, Dec 15:
Got it no problem let me check it and help you with it
Likhitha Nalke at 13:28, Dec 15:
Thank you for the being on hold, the wrong domain was placed order on the
12/01/2024 7:43 AM
Looks like you may have stepped away. No problem, we'll be here to help when you respond.

Pranjal dhiman at 13:55, Dec 15:
Yes we are connected, please ignore the automated message by the system.
You at 13:55, Dec 15:
I'd rather not. Please just keep me posted. Thank you.
Pranjal dhiman at 13:56, Dec 15:
Yes I am checking with the team and I will let you know once I get the response from the team.
13:56
You at 13:57, Dec 15:
Ok.

Pranjal dhiman

at 14:07, Dec 15:

May I know when did you add that domain in your account euphoricwick.com

?

You

at 14:07, Dec 15:

No because I already told 2 other people . I:m going to repeat the entire conversation so read it.

You at 13:06, Dec 15:
I'm frustrated and need to cancel my account and get a refund on the euporic wick. I have tried to correct it several times
Likhitha Nalke at 13:07, Dec 15:
Got it no problem we will help you with you with it.
I acknowledge your concern and I need to validate your account to take a better look, can you please provide your customer number and 4-digit support pin in the form below:
Likhitha Nalke has sent you a Secure Form: PIN and Customer Number
The following Secure Form has been submitted: PIN and Customer Number
Thank you for validation. Could you please allow 2-3 minutes to review your account.
You at 13:09, Dec 15:
Ok I want to be clear. Euporic Wick is the WRONG SPELLING. it is useless to me. I need a refund.
Likhitha Nalke at 13:09, Dec 15:
May i know when did you purchase the domain?
You at 13:10, Dec 15:
I dont remember. Do you have my information?
Likhitha Nalke at 13:12, Dec 15:
please do stay connected, let me check it
You at 13:12, Dec 15:
Ok.
Likhitha Nalke at 13:15, Dec 15:
Upon the review we could see that the domain was purchased on the 12/06/2024

For the newly purchased domains, we can provide the refund with in the 5 days of the purchase,

So it was out of refund policy now, so we are unable to provide the refund.

How ever please do stay connected let me check the other possible way to get the refund for you
You at 13:16, Dec 15:
NO IT WASN"T THIS HAS BEEN GOING ON FOR THE LAST WEEK
Do you see the last chat? If this is what you do it is a scam and I am notifying the FTC.
I just want you to register the correct domain . it is EUPHORIC WICK not EUPORIC WICK.
Likhitha Nalke at 13:17, Dec 15:
Is this the domain name euporicwick.com
You at 13:17, Dec 15:
THAT IS THE WRONG SPELLING. I HAVE BEEN TELLING YOU GUYS FOR THE LAST WEEK OR TWO
IT IS EUPHORIC WICK NOT EUPORIC WICK.
Likhitha Nalke at 13:20, Dec 15:
got it, please do stay connected let me check it
You at 13:20, Dec 15:
That is what the other person said and it still isn't fi

Pranjal dhiman

at 14:08, Dec 15:

Let me explain you adll

You

at 14:09, Dec 15:

Option 1. Ok.
Likhitha Nalke at 13:15, Dec 15:
Upon the review we could see that the domain was purchased on the 12/06/2024

For the newly purchased domains, we can provide the refund with in the 5 days of the purchase,

So it was out of refund policy now, so we are unable to provide the refund.

How ever please do stay connected let me check the other possible way to get the refund for you

Pranjal dhiman

at 14:10, Dec 15:

The domain is in your account is euphoricwick.com which is added from your end on 12/06/2024

And the refund policy of the domain is 5 days of refund policy.

And today is 12.16.2024
Correct?

You

at 14:10, Dec 15:

2. This is the solution

shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

Pranjal dhiman

at 14:10, Dec 15:

The domain is out of refund policy without adding the new domain we will not able to change the domain name

You

at 14:11, Dec 15:

OMG! Are you serious right now? NO. What are you talking about? READ THIS shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

Pranjal dhiman

at 14:12, Dec 15:

Team said you need to fill the below form in order to get the full refund


https://www.godaddy.com/en-in/help/request-a-refund-exception-42203

So that you can add the new domain with the correct spelling

You

at 14:15, Dec 15:

NO THEY DID NOT .. THAT IS A BLATENT LIE. THEY WERE APPLYING THE MONEY TO THE CORRECT DOMAIN. PLEASE READ. Ok. you want to do the refund? I would prefer you apply it to the correct site I stated EUPHORIC WICK is the correct one.
shubham at 13:38, Dec 15:
Sure, I am going to connect with my backend team so that we can resolve your concern asap. It will take 10 to 15 minutes while working with them. Kindly stay connected. Your patience will be highly appreciated.
You at 13:43, Dec 15:
Please confirm exactly what is it you are working on so I understand.
shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.
You at 13:45, Dec 15:
Yes, you are correct.
shubham at 13:45, Dec 15:
Sure, we will let you know once the concern has been resolved.
13:45
You at 13:46, Dec 15:
ok
shubham at 13:46, Dec 15:
'Thank you.

THIS IS WHAT THEY PUT ME ON HOLD FOR..We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK".

Pranjal dhiman

at 14:16, Dec 15:

Yes that's why the team ask you to fill the form

You

at 14:16, Dec 15:

THEN DISCONNECTED ME TO SEND ME BACK TO TEAM FOR THE 3RD TIME TELLING ME TO FILL OUT A REFUND FORM THAT THEY WILL DENY. LET ME BE CLEAR. I HAVE BEEN REQUESTING THIS CHANGE SINCE BEFORE THE REFUND EXPIRATION BUT YOUR REPRESENTATIVE ARE DOING WHAT THEY ARE DOING NOW. LYING TO DENY REFUNDS

Pranjal dhiman

at 14:17, Dec 15:

Please check the refund policy of the domain

https://www.godaddy.com/legal/agreements/refund-policy

You

at 14:18, Dec 15:

NO.AFTER THAT REQUEST THEY AGREED TO DO. THIS IS ME You at 13:43, Dec 15:
Please confirm exactly what is it you are working on so I understand.

THIS IS YOUR GO DADDY REPRESENTATIVE..shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

THIS IS ME You at 13:45, Dec 15:
Yes, you are correct.

Pranjal dhiman

at 14:19, Dec 15:

After you filling the form you will get the IS which we need so we can help you to add the correct one

You

at 14:19, Dec 15:

THIS IS YOUR GO DADDY REPRESENTATIVE shubham at 13:45, Dec 15:
Sure, we will let you know once the concern has been resolved.

THIS IS ME You at 13:46, Dec 15:
ok

Pranjal dhiman

at 14:20, Dec 15:

Yes we will help you with that.

First we need the refund ID from your end

You

at 14:20, Dec 15:

THIS IS YOUR G O DADDY REPRESENTATIVE shubham at 13:46, Dec 15:
'Thank you.

Pranjal dhiman

at 14:20, Dec 15:

I read all the above conversation

You

at 14:20, Dec 15:

NO. THAT WASN'T THE CASE .. LET ME REPEAT BECAUSE I'M REPORTING THIS.

Pranjal dhiman

at 14:21, Dec 15:

Let me check with my manager for that.

You

at 14:21, Dec 15:

TO APPLY THE FUNDS.. NO FORM, with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK".

Pranjal dhiman

at 14:21, Dec 15:

How we will correct the domain, we will only help you to add the new one and refund the previou sone

There is no option to edit the domain

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Contact Us

Hi, this is our virtual assistant!

Tell us how we can help.

Technical SupportBuy a Product

You

at 13:04, Dec 15:

Technical Support

Assistant

at 13:04, Dec 15:

Hello! How can I assist you with your GoDaddy products or services today?

You

at 13:05, Dec 15:

Representative

Assistant

at 13:05, Dec 15:

We are working to connect you with someone. One moment...

Hi there, Hope you are doing well, How may I help you today?

You

at 13:06, Dec 15:

I'm frustrated and need to cancel my account and get a refund on the euporic wick. I have tried to correct it several times

Likhitha Nalke

at 13:07, Dec 15:

Got it no problem we will help you with you with it.

I acknowledge your concern and I need to validate your account to take a better look, can you please provide your customer number and 4-digit support pin in the form below:

Likhitha Nalke has sent you a Secure Form: PIN and Customer Number

The following Secure Form has been submitted: PIN and Customer Number

Thank you for validation. Could you please allow 2-3 minutes to review your account.

You

at 13:09, Dec 15:

Ok I want to be clear. Euporic Wick is the WRONG SPELLING. it is useless to me. I need a refund.

Likhitha Nalke

at 13:09, Dec 15:

May i know when did you purchase the domain?

You

at 13:10, Dec 15:

I dont remember. Do you have my information?

Likhitha Nalke

at 13:12, Dec 15:

please do stay connected, let me check it

You

at 13:12, Dec 15:

Ok.

Likhitha Nalke

at 13:15, Dec 15:

Upon the review we could see that the domain was purchased on the 12/06/2024

For the newly purchased domains, we can provide the refund with in the 5 days of the purchase,

So it was out of refund policy now, so we are unable to provide the refund.

How ever please do stay connected let me check the other possible way to get the refund for you

13:15

You

at 13:16, Dec 15:

NO IT WASN"T THIS HAS BEEN GOING ON FOR THE LAST WEEK

Do you see the last chat? If this is what you do it is a scam and I am notifying the FTC.

I just want you to register the correct domain . it is EUPHORIC WICK not EUPORIC WICK.

Likhitha Nalke

at 13:17, Dec 15:

Is this the domain name euporicwick.com

You

at 13:17, Dec 15:

THAT IS THE WRONG SPELLING. I HAVE BEEN TELLING YOU GUYS FOR THE LAST WEEK OR TWO

IT IS EUPHORIC WICK NOT EUPORIC WICK.

Likhitha Nalke

at 13:20, Dec 15:

got it, please do stay connected let me check it

You

at 13:20, Dec 15:

That is what the other person said and it still isn't fixed which is why I decided to just ask for a refund.

Likhitha Nalke

at 13:22, Dec 15:

Got it no problem let me check it and help you with it

Likhitha Nalke

at 13:28, Dec 15:

Thank you for the being on hold, the wrong domain was placed order on the
12/01/2024 7:43 AM

Looks like you may have stepped away. No problem, we'll be here to help when you respond.

You

at 13:35, Dec 15:

ok

Info

at 13:35, Dec 15:

Thank you for chatting with GoDaddy. We're experiencing higher than normal volumes. Hang in there. Your estimated wait time is 1 minute.

You

at 13:35, Dec 15:

sorry bathroom

Hell?

shubham

at 13:37, Dec 15:

No worries, shall we help you with the refund now?

You

at 13:37, Dec 15:

Hello meaning?

sorry.

Ok. you want to do the refund? I would prefer you apply it to the correct site I stated EUPHORIC WICK is the correct one.

shubham

at 13:38, Dec 15:

Sure, I am going to connect with my backend team so that we can resolve your concern asap. It will take 10 to 15 minutes while working with them. Kindly stay connected. Your patience will be highly appreciated.

You

at 13:43, Dec 15:

Please confirm exactly what is it you are working on so I understand.

shubham

at 13:44, Dec 15:

We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

You

at 13:45, Dec 15:

Yes, you are correct.

shubham

at 13:45, Dec 15:

Sure, we will let you know once the concern has been resolved.

You

at 13:46, Dec 15:

ok

shubham

at 13:46, Dec 15:

'Thank you.

Assistant

at 13:53, Dec 15:

Looks like you may have stepped away. No problem, we'll be here to help when you respond.

You

at 13:53, Dec 15:

NO, You told me to wait

Pranjal dhiman

at 13:55, Dec 15:

Yes we are connected, please ignore the automated message by the system.

You

at 13:55, Dec 15:

I'd rather not. Please just keep me posted. Thank you.

Pranjal dhiman

at 13:56, Dec 15:

Yes I am checking with the team and I will let you know once I get the response from the team.

You

at 13:57, Dec 15:

Ok.

Pranjal dhiman

at 14:00, Dec 15:

As I can check the domain is out of refund policy EUPHORICWICK.COM, Please fill the below form in order to get the refund

https://www.godaddy.com/en-in/help/request-a-refund-exception-42203

You

at 14:01, Dec 15:

I don't want the refund, I want the correct site..EUPHORICWICK.COM is the CORRECT SITE. Why do I want a refund?

Pranjal dhiman

at 14:01, Dec 15:

You

at 14:03, Dec 15:

We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

What are you talking about "refund

This the 3rd time this has happened.

Pranjal dhiman

at 14:04, Dec 15:

May I know the website you are referringto connected?

You

at 14:05, Dec 15:

What happened to this?

You at 13:16, Dec 15:
NO IT WASN"T THIS HAS BEEN GOING ON FOR THE LAST WEEK
Do you see the last chat? If this is what you do it is a scam and I am notifying the FTC.
I just want you to register the correct domain . it is EUPHORIC WICK not EUPORIC WICK.
Likhitha Nalke at 13:17, Dec 15:
Is this the domain name euporicwick.com
You at 13:17, Dec 15:
THAT IS THE WRONG SPELLING. I HAVE BEEN TELLING YOU GUYS FOR THE LAST WEEK OR TWO
IT IS EUPHORIC WICK NOT EUPORIC WICK.
Likhitha Nalke at 13:20, Dec 15:
got it, please do stay connected let me check it
You at 13:20, Dec 15:
That is what the other person said and it still isn't fixed which is why I decided to just ask for a refund.
Likhitha Nalke at 13:22, Dec 15:
Got it no problem let me check it and help you with it
Likhitha Nalke at 13:28, Dec 15:
Thank you for the being on hold, the wrong domain was placed order on the
12/01/2024 7:43 AM
Looks like you may have stepped away. No problem, we'll be here to help when you respond.

Pranjal dhiman at 13:55, Dec 15:
Yes we are connected, please ignore the automated message by the system.
You at 13:55, Dec 15:
I'd rather not. Please just keep me posted. Thank you.
Pranjal dhiman at 13:56, Dec 15:
Yes I am checking with the team and I will let you know once I get the response from the team.
13:56
You at 13:57, Dec 15:
Ok.

Pranjal dhiman

at 14:07, Dec 15:

May I know when did you add that domain in your account euphoricwick.com

?

You

at 14:07, Dec 15:

No because I already told 2 other people . I:m going to repeat the entire conversation so read it.

You at 13:06, Dec 15:
I'm frustrated and need to cancel my account and get a refund on the euporic wick. I have tried to correct it several times
Likhitha Nalke at 13:07, Dec 15:
Got it no problem we will help you with you with it.
I acknowledge your concern and I need to validate your account to take a better look, can you please provide your customer number and 4-digit support pin in the form below:
Likhitha Nalke has sent you a Secure Form: PIN and Customer Number
The following Secure Form has been submitted: PIN and Customer Number
Thank you for validation. Could you please allow 2-3 minutes to review your account.
You at 13:09, Dec 15:
Ok I want to be clear. Euporic Wick is the WRONG SPELLING. it is useless to me. I need a refund.
Likhitha Nalke at 13:09, Dec 15:
May i know when did you purchase the domain?
You at 13:10, Dec 15:
I dont remember. Do you have my information?
Likhitha Nalke at 13:12, Dec 15:
please do stay connected, let me check it
You at 13:12, Dec 15:
Ok.
Likhitha Nalke at 13:15, Dec 15:
Upon the review we could see that the domain was purchased on the 12/06/2024

For the newly purchased domains, we can provide the refund with in the 5 days of the purchase,

So it was out of refund policy now, so we are unable to provide the refund.

How ever please do stay connected let me check the other possible way to get the refund for you
You at 13:16, Dec 15:
NO IT WASN"T THIS HAS BEEN GOING ON FOR THE LAST WEEK
Do you see the last chat? If this is what you do it is a scam and I am notifying the FTC.
I just want you to register the correct domain . it is EUPHORIC WICK not EUPORIC WICK.
Likhitha Nalke at 13:17, Dec 15:
Is this the domain name euporicwick.com
You at 13:17, Dec 15:
THAT IS THE WRONG SPELLING. I HAVE BEEN TELLING YOU GUYS FOR THE LAST WEEK OR TWO
IT IS EUPHORIC WICK NOT EUPORIC WICK.
Likhitha Nalke at 13:20, Dec 15:
got it, please do stay connected let me check it
You at 13:20, Dec 15:
That is what the other person said and it still isn't fi

Pranjal dhiman

at 14:08, Dec 15:

Let me explain you adll

You

at 14:09, Dec 15:

Option 1. Ok.
Likhitha Nalke at 13:15, Dec 15:
Upon the review we could see that the domain was purchased on the 12/06/2024

For the newly purchased domains, we can provide the refund with in the 5 days of the purchase,

So it was out of refund policy now, so we are unable to provide the refund.

How ever please do stay connected let me check the other possible way to get the refund for you

Pranjal dhiman

at 14:10, Dec 15:

The domain is in your account is euphoricwick.com which is added from your end on 12/06/2024

And the refund policy of the domain is 5 days of refund policy.

And today is 12.16.2024
Correct?

You

at 14:10, Dec 15:

2. This is the solution

shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

Pranjal dhiman

at 14:10, Dec 15:

The domain is out of refund policy without adding the new domain we will not able to change the domain name

You

at 14:11, Dec 15:

OMG! Are you serious right now? NO. What are you talking about? READ THIS shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

Pranjal dhiman

at 14:12, Dec 15:

Team said you need to fill the below form in order to get the full refund


https://www.godaddy.com/en-in/help/request-a-refund-exception-42203

So that you can add the new domain with the correct spelling

You

at 14:15, Dec 15:

NO THEY DID NOT .. THAT IS A BLATENT LIE. THEY WERE APPLYING THE MONEY TO THE CORRECT DOMAIN. PLEASE READ. Ok. you want to do the refund? I would prefer you apply it to the correct site I stated EUPHORIC WICK is the correct one.
shubham at 13:38, Dec 15:
Sure, I am going to connect with my backend team so that we can resolve your concern asap. It will take 10 to 15 minutes while working with them. Kindly stay connected. Your patience will be highly appreciated.
You at 13:43, Dec 15:
Please confirm exactly what is it you are working on so I understand.
shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.
You at 13:45, Dec 15:
Yes, you are correct.
shubham at 13:45, Dec 15:
Sure, we will let you know once the concern has been resolved.
13:45
You at 13:46, Dec 15:
ok
shubham at 13:46, Dec 15:
'Thank you.

THIS IS WHAT THEY PUT ME ON HOLD FOR..We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK".

Pranjal dhiman

at 14:16, Dec 15:

Yes that's why the team ask you to fill the form

You

at 14:16, Dec 15:

THEN DISCONNECTED ME TO SEND ME BACK TO TEAM FOR THE 3RD TIME TELLING ME TO FILL OUT A REFUND FORM THAT THEY WILL DENY. LET ME BE CLEAR. I HAVE BEEN REQUESTING THIS CHANGE SINCE BEFORE THE REFUND EXPIRATION BUT YOUR REPRESENTATIVE ARE DOING WHAT THEY ARE DOING NOW. LYING TO DENY REFUNDS

Pranjal dhiman

at 14:17, Dec 15:

Please check the refund policy of the domain

https://www.godaddy.com/legal/agreements/refund-policy

You

at 14:18, Dec 15:

NO.AFTER THAT REQUEST THEY AGREED TO DO. THIS IS ME You at 13:43, Dec 15:
Please confirm exactly what is it you are working on so I understand.

THIS IS YOUR GO DADDY REPRESENTATIVE..shubham at 13:44, Dec 15:
We're working on resolving the issue with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK". Ensure transparency by informing them about the specific actions being taken and provide any updates as soon as possible.

THIS IS ME You at 13:45, Dec 15:
Yes, you are correct.

Pranjal dhiman

at 14:19, Dec 15:

After you filling the form you will get the IS which we need so we can help you to add the correct one

You

at 14:19, Dec 15:

THIS IS YOUR GO DADDY REPRESENTATIVE shubham at 13:45, Dec 15:
Sure, we will let you know once the concern has been resolved.

THIS IS ME You at 13:46, Dec 15:
ok

Pranjal dhiman

at 14:20, Dec 15:

Yes we will help you with that.

First we need the refund ID from your end

You

at 14:20, Dec 15:

THIS IS YOUR G O DADDY REPRESENTATIVE shubham at 13:46, Dec 15:
'Thank you.

Pranjal dhiman

at 14:20, Dec 15:

I read all the above conversation

You

at 14:20, Dec 15:

NO. THAT WASN'T THE CASE .. LET ME REPEAT BECAUSE I'M REPORTING THIS.

Pranjal dhiman

at 14:21, Dec 15:

Let me check with my manager for that.

You

at 14:21, Dec 15:

TO APPLY THE FUNDS.. NO FORM, with the incorrect domain registration and are in the process of contacting the backend team to apply the funds to the correct domain "EUPHORIC WICK".

Pranjal dhiman

at 14:21, Dec 15:

How we will correct the domain, we will only help you to add the new one and refund the previou sone

There is no option to edit the domain

Hi, this is our virtual assistant!

Tell us how we can help.

Technical SupportBuy a Product

You

at 17:41, Dec 19:

Technical Support

Assistant

at 17:41, Dec 19:

Hello! How can I assist you with your GoDaddy products or services today?

You

at 17:42, Dec 19:

I'm getting an error when trying to check out on my website.

Assistant

at 17:42, Dec 19:

We are working to connect you with someone. One moment...

You

at 17:42, Dec 19:

Ok

Himanshu Ahuja

at 17:42, Dec 19:

Hi there! Thank you for contacting us- May I know the website name?

You

at 17:42, Dec 19:

EUPHORIC WICK

Himanshu Ahuja

at 17:43, Dec 19:

Thank you for sharing the website name. May we know what error you are getting so that we can assist you better?

You

at 17:43, Dec 19:

Coming Soon
We're working on bringing you a fantastic selection of products.

Stay tuned and check back again!

That is the message

Himanshu Ahuja

at 17:45, Dec 19:

No worries, we will help you with the same. Please allow me a few moments to pull up your account details.

You

at 17:46, Dec 19:

Ok

Hello?

Himanshu Ahuja

at 17:49, Dec 19:

Yes, we are connected.

You

at 17:49, Dec 19:

Ok. Do you know the problem?

I'm confused. Shouldn't you know the answer?

Himanshu Ahuja

at 17:50, Dec 19:

I am into the account. Just to confirm, is this your website in below screenshot?

You

at 17:50, Dec 19:

Yes

Himanshu Ahuja

at 17:51, Dec 19:

Thank you for the confirmation. Could you please share the screenshot of the error you are facingf so that we can assist you better?

You

at 17:51, Dec 19:

NO. THIS IS THE TEXT FOR THE SECOND TIME

Coming Soon
We're working on bringing you a fantastic selection of products.

Stay tuned and check back again!

Again, That is the text when I try to click "Check Out"

Himanshu Ahuja

at 17:52, Dec 19:

We understand your concern. Could you please confirm, are you facing the same error in incognito mode?

You

at 17:52, Dec 19:

Yes

Hello?

Himanshu Ahuja

at 17:54, Dec 19:

Thank you for the confirmation. As we can check you are using Websites + Marketing Basic plan and it does not give the option to sell the products online.

You need to upgrade your current plan to the eccomrce in order to sell products online.

Shall we help you upgrade the plan and help you with the set-up?

You

at 17:55, Dec 19:

What?

Himanshu Ahuja

at 17:55, Dec 19:

I am working on your concern and it takes time for us to navigate the issue and provide the best possible resolution. Your time and patience are really appreciated.

We need to upgrade the current plan in order to sell products online.

You

at 17:56, Dec 19:

ABSOLUTELY NOT! YOU GUYS ALREADY RIPPED ME OFF WITH THE SPELLING OF EUPORIC WICK PROMISED ME A RUFUND AND NEVER GAVE IT. I DOWNLOADED THE ENTIRE CONVERSATION TO REPORT TO THE FTC. NO. I will cancel this ENTIRE thing and I want ALL my money if I don't have that feature. FORGET It.

HELLO I want a refund or I'm reporting this conversation and the last. This is a scam . Bait and Switch.

Himanshu Ahuja

at 17:58, Dec 19:

We really apologize for the inconvenience caused to you. Let me quickly connect with our advanced technical support team and check if there is anything we can do to resolve this.

It might take a few minutes so we would request you to please stay connected.

Looks like you may have stepped away. No problem, we'll be here to help when you respond.

You

at 17:58, Dec 19:

I'm done dealing with this bait and switch. You still havent refundedthe other site.

Now

Vishal Vishal

at 17:59, Dec 19:

Sure, please stay connected I am checking with the team.

You

at 18:01, Dec 19:

Checking into? And why does it give an automated "you stepped away" alert after 59 seconds?

Just forget it. It is too close to Christmas, I want ALL my money back.

Vishal Vishal

at 18:05, Dec 19:

I do understand your situation, but a I checked with our backend team We need to upgrade the current plan in order to sell products online.

You

at 18:05, Dec 19:

Yesterday I was charged $23.75 plus other charges

I WOULD LIKE TO CANCEL. I HAVE REQUESTED A REFUND ON THE OTHER ACCOUNT MULTIPLE TIMES AND HAVE NOT RECEIVED MY REFUND. I WANT TO CANCEL AND REFUND MY CHARGES FROM YESTERDAY

Now

I WOULD LIKE TO CANCEL AND WOULD LIKE MY MONEY REFUNDED IMMEDIATELYYou

at 18:05, Dec 19:

Yesterday I was charged $23.75 plus other charges

I WOULD LIKE TO CANCEL. I HAVE REQUESTED A REFUND ON THE OTHER ACCOUNT MULTIPLE TIMES AND HAVE NOT RECEIVED MY REFUND. I WANT TO CANCEL AND REFUND MY CHARGES FROM YESTERDAY

I WOULD LIKE TO CANCEL AND WOULD LIKE MY MONEY REFUNDED IMMEDIATELY

Hello?

Vishal Vishal

at 18:08, Dec 19:

Sure, I ca help you with the refund for the charge that has been made yesterday.

You

at 18:08, Dec 19:

And the previous charges I'm still waiting for.

THIS ONE.Pranjal dhiman
at 14:21, Dec 15:
How we will correct the domain, we will only help you to add the new one and refund the previou sone
There is no option to edit the domain

Vishal Vishal

at 18:10, Dec 19:

But for that we nee to cancel the products from your account, and then we can refund the amount in your account.

For the previous charge, I am checking with the team. Also may I know if you have ever filled our refund form?

You

at 18:10, Dec 19:

THAT IS YOUR GO DADDY REP "Pranjal dhiman" and refund the previous. He is referring to the WRONG ONE "EUPORIC WICK" where is the refund for that?

Listen I'm not filling out any form. You have destroyed my holiday because I needed this to sell my candles. You wonder why people are losing their minds. I'm going to send a copy of both chats to the Federal Trade Commission with my complaint. I will make sure everyone knows that you have turned into fraudsters. I want my money but it will be worth the lawsuit

And there it is..godaddy.com bait and switch, domain offered at 2.99 but when you try to pay, it's 11.99

https://www.ripoffreport.com/report/godaddydotcom/bait-switch-domain-offered-1525646

TitleCity, State
1, Report #1532667May 22 2024
11:58 AM
GoDaddy GoDaddy.com Won't Refund My Money, Even After Cancelling My Account and Knowing That I Need It For My Work Internet

THERE IS ANOTHER REPORT NUMBER CLAIMING THEY DIDN'T GET THEIR REFUND.

Vishal Vishal

at 18:15, Dec 19:

I could completely understand your situation because I am also a customer at some point. If I would face the same situation, I would have felt the same way.

You

at 18:16, Dec 19:

This isn't about feelings. I want my refund. End of story.

Hello?

Vishal Vishal

at 18:17, Dec 19:

Shall we process the refund for the amount you have payeed yesterday?

You

at 18:17, Dec 19:

And the prior refund.

Hello?

Vishal Vishal

at 18:19, Dec 19:

May I know all the order numbers you are looking to refund?

You

at 18:20, Dec 19:

Sir, you are in my account. Correct? Can you please provide me with the two account numbers you have.

Hello?

My customer number is 574198786. I need the following charges refunded

Vishal Vishal

at 18:24, Dec 19:

Alright! Just to inform you, we have the access to your GoDaddy account with the customer number 574198786.

You

at 18:24, Dec 19:

yes

I also don't know what these auto renewals for invoicing and pay links? Why would I be renewing for a product your trying to sell me ? WFT

OMG. What are all these charges??!! WOW

Please take this as notice I have requested on more the one occasion a REFUND for the Euporic Wick- It was the wrong spelling. I have deleted that more than once. I just looked at my charges

TI still haven't received the $36.99+12.17+9.71+23.75

You

at 18:29, Dec 19:

OMG! THAT IS $82.62 FOR 2 WEBSITES I CAN'T EVEN USE ONE WEEK BEFORE CHRISTMAS

AND YOUR STILL TRYING TO SELL ME MORE..THIS IS DISGUSTING.

Hello?

Vishal Vishal

at 18:31, Dec 19:

We totally understand your frustration and please be assured we are not trying to sell anything to you.

You

at 18:31, Dec 19:

NO YOU DID!

Vishal Vishal

at 18:32, Dec 19:

Also, we can provide you the refund for the order mentioned below

3467680917
3473190054
3473122338

You

at 18:32, Dec 19:

You wrote this I do understand your situation, but a I checked with our backend team We need to upgrade the current plan in order to sell products online.

'WE NEED TO UPGRADE" YOU WROTE THAT...THAT IS TRYING TO SELL ME SOMETHING.

I need the refund for Christmas and

https://www.ripoffreport.com/file/report/1

Vishal Vishal

at 18:33, Dec 19:

Thank is correct, for selling products on your website, you need a commerce plan because it cannot be done on a basic plan.

You

at 18:33, Dec 19:

Everything ont here is true

I just want the refund

Vishal Vishal

at 18:34, Dec 19:

Shall we process the refund for these orders

3467680917
3473190054
3473122338

You

at 18:34, Dec 19:

Yes but I need the total amount to be refunded and where.

Vishal Vishal

at 18:36, Dec 19:

Sure, just to let you know to initiate the refund we need to first cancel the products from your account. Is that okay?

You

at 18:36, Dec 19:

YES PLEASE CANCEL EVERYTHING AS I HAVE REQUESTED AND IMMEDIATELY ISSUE THE REFUND . I NEED TO KNOW THE TOTAL AMOUNT TO BE REFUNDED

Hello, I dont want to get disconnected

Vishal Vishal

at 18:40, Dec 19:

Sure, please allow me moment I am checking with your account.

You

at 18:42, Dec 19:

Hello,

At 18:17 PM You wrote Shall we process the refund for the amount you have payeed yesterday?

It is almost 1/2 hour. Yes, Process the refund. I have spent 3 days trying to sell.

ES PLEASE CANCEL EVERYTHING AS I HAVE REQUESTED AND IMMEDIATELY ISSUE THE REFUND . I NEED TO KNOW THE TOTAL AMOUNT TO BE REFUNDED

Vishal Vishal

at 18:48, Dec 19:

Sure, I am checking with my senior and it might take few more minutes. I would request you to please wait.

You

at 18:50, Dec 19:

Wait what.

Assistant

at 18:50, Dec 19:

Looks like you may have stepped away. No problem, we'll be here to help when you respond.

You

at 18:50, Dec 19:

NO I have not

Have you issued the refund?

Rupali Taneja

at 18:52, Dec 19:

Thank you for being patient, could you please confirm the order number?

You

at 18:52, Dec 19:

WHAT NOOOO

Vishal Vishal at 18:33, Dec 19:
Thank is correct, for selling products on your website, you need a commerce plan because it cannot be done on a basic plan.
You at 18:33, Dec 19:
Everything ont here is true
I just want the refund
Vishal Vishal at 18:34, Dec 19:
Shall we process the refund for these orders

3467680917
3473190054
3473122338
You at 18:34, Dec 19:
Yes but I need the total amount to be refunded and where.
Vishal Vishal at 18:36, Dec 19:
Sure, just to let you know to initiate the refund we need to first cancel the products from your account. Is that okay?
You at 18:36, Dec 19:
YES PLEASE CANCEL EVERYTHING AS I HAVE REQUESTED AND IMMEDIATELY ISSUE THE REFUND . I NEED TO KNOW THE TOTAL AMOUNT TO BE REFUNDED
Hello, I dont want to get disconnected
Vishal Vishal at 18:40, Dec 19:
Sure, please allow me moment I am checking with your account.
You at 18:42, Dec 19:
Hello,
At 18:17 PM You wrote Shall we process the refund for the amount you have payeed yesterday?
It is almost 1/2 hour. Yes, Process the refund. I have spent 3 days trying to sell.
ES PLEASE CANCEL EVERYTHING AS I HAVE REQUESTED AND IMMEDIATELY ISSUE THE REFUND . I NEED TO KNOW THE TOTAL AMOUNT TO BE REFUNDED
Vishal Vishal at 18:48, Dec 19:
Sure, I am checking with my senior and it might take few more minutes. I would request you to please wait.
You at 18:50, Dec 19:
Wait what.
Assistant at 18:50, Dec 19:
Looks like you may have stepped away. No problem, we'll be here to help when you respond.
You at 18:50, Dec 19:
NO I have not
Have you issued the refund?
Rupali Taneja at 18:52, Dec 19:
Thank you for being patient, could you please confirm the order number?

Rupali Taneja

at 18:53, Dec 19:

Thank you for sharing the information. Please allow me a minute as I am checking with my senior and it might take few more minutes. I would request you to please wait.

You

at 18:56, Dec 19:

Excuse me, I've been in this chat for over an hour. I have confirmed my account information. I have requested my refund multiple times. I have been asked about a form multiple times. Please allow me to be clear. Go Daddy Representative wrote this message Vishal Vishal at 18:34, Dec 19:
Shall we process the refund for these orders

3467680917
3473190054
3473122338"

AT 18:34 YOUR AGENT WROTE Vishal Vishal at 18:34, Dec 19:
Shall we process the refund for these orders
3467680917 3473190054 3473122338. . MY ANSWER IS YES. PROCESS THE REFUND PLEASE NOW.

Your agent wrote this an hour ago Himanshu Ahuja at 17:55, Dec 19:
I am working on your concern and it takes time for us to navigate the issue and provide the best possible resolution. Your time and patience are really appreciated.

If I don't received the refund in 10 minutes I am reporting this as fraud.

Rupali Taneja

at 18:59, Dec 19:

Just for the confirmation, the products that has been cancelled by the previous guide were out of refund policy so here is the alternative you van fill the form that has been shared below our team will reply you back.



https://www.godaddy.com/en-uk/help/request-a-refund-exception-42203

You

at 18:59, Dec 19:

THIS IS FRAUD