GO MOBILE DIRECT They ofer you to became a Authorise Dealer wich is not just to make you pay money after you pay they dont help you no more Internet

As stated on the last post as well as to your email in writing, both packages were sent at the same time. The fact that you did not receive them is not because they were not sent, we can't control FEDEX.

The link below is a screenshot of your FEDEX shipping slip clearly indicating that two (2) packages were sent, one being your tube with your banner and the other containing the box with the framed posters

http://gomobiledirect.com/fedex-slip.jpg

This is the same slip copy that was also sent to your email. In addition, let it be known that you also indicated in your email, which I have copy and pasted below, that you had called FEDEX yourself and they had stated that "the only shipment haven't made it here yet."

---------------------------------------------------------------------------------------------------------------
FROM: kevis eastman
TO:(((email redacted)))
Re: FEDEX tracking

Message flagged Friday, October 26, 2012 7:57 PM

"Just spoke with fed ex. The only shipment haven't made it here yet. I will keep you posted."

----------------------------------------------------------------------------------------------------------------

We will keep track of this and make sure it arrives.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

So as I receive, a email with a tracking number for banner and framed posters. I go pick up my items and again, NOTHING there but my banner. So I have to await, again. Mobile direct PLEASE send me my items.

Here is your tracking # for your banner and framed posters:

http://fedex.com/tracking

800698480841

Was sent yesterday via Fedex express saver

Almost done with your inventory management website training videos and then we are all caught up here.

OK here are the links to all of your video commercials. These will also be uploaded into your dedicated Youtube account and files will be sent on all of these so you can run local ads or do whatever you'd like to do with them on your end.

http://gomobiledirect.com/universal-cellular/tmobile.mp4

http://gomobiledirect.com/universal-cellular/boost-mobile.mp4

http://gomobiledirect.com/universal-cellular/flashing.mp4

http://gomobiledirect.com/universal-cellular/h2o-wireless.mp4

http://gomobiledirect.com/universal-cellular/net-10.mp4

http://gomobiledirect.com/universal-cellular/page-plus.mp4

http://gomobiledirect.com/universal-cellular/red-pocket.mp4

http://gomobiledirect.com/universal-cellular/simple-mobile.mp4

http://gomobiledirect.com/universal-cellular/total-call.mp4

http://gomobiledirect.com/universal-cellular/virgin-mobile.mp4

Understood on the passwords, the GSM account you have go in and change it. Below is a link to your dedicated website and merchandising system:

http://www.gomobiledirect.com/universal-cellular/Inventory-||-Cell-Phones.html

Next we will send you videos how to add items, set prices, etc. Those instructions will be sent to your email when it is ready.

Well first of all, you have my email address so to send me the gsm unlock plus my User name & password on this blog is not RIGHT. The question is once you realize that I havent received everything you should have sent me emails directly. I'm just trying to open a business that I paid for. So to be treated like I'm some kind of scam, is horrible. Thanks for correcting the problem but there's room for improvement. Please send all my info to my email so no one else will be able to logged into my account that would have been the professional thing to do. I'm sitting lost of words over a business you DYLAN informed me that you would make sure it goes smooth. So I will be waiting on my items. And thanks... FYI: my email and number is still the same. So I will be monitoring my emails. Thanks in advance.

Here is the first of your video ads for tmobile services. 9 more due. I will send files for all 10 videos to your email account when they are all done and also via a dedicated Youtube channel.

http://gomobiledirect.com/universal-cellular/tmobile.mp4

Also your merchandise management system website has finished uploading so that should be live by tomorrow afternoon. I will post the link to that here when that is done.

Please note to login to your GSM unlock account and change your password if you haven't already. 

OK, your GSM unlock account has been setup and ready to go:

http://fastgsm.com

Your username: kevis@gomobiledirect.com
Your password: kevis123


NOTE: Also note that per your statement earlier that our last communication before this forum was on September 20th, when in fact it was on October 9th. See the screenshot below:

http://gomobiledirect.com/kevis-portals.png

Which incidentally you responded to at 12:10pm confirming your receipt of the communication and asking for your marketing materials. Just wanted to clear that up.

When the next stage of this deal has been completed for your missing items I will post that here.

Here is where we are at. I've researched this deal and this is what I have found. The brochure I sent to you was indeed last years brochure so I have no choice by to honor what was in it.

First: "expedited account setup and maintenance" - you state (never received)

Result: Received. You sent us receipt of your purchase on the 10th of August, your account was setup on the 15th. See confirmation screen shot below:

http://gomobiledirect.com/kevis-setup.png


Second: "Commercials, inventory management system, promo materials" - you state (never received)

Result:  This is true. We obviously dropped the ball on this so what I am going to do is this:

1. Instead of 5 video commercials I am going to give you 10. We did not, however, ever receive pictures which we stated in your version of the brochure to make the videos so we will pull our own to do the videos.

2. I will order promo materials for you today and Fedex them by tomorrow, for receipt by you some time next week.

3. Inventory management system - our tech will work on this and have it completed by no later than Wednesday of next week, along with a short training video on how to use it

Third: "GSM unlocking account" I will set this up and send you the username and password by tomorrow. Credits for this account are your responsibility.

Is there anything else missing?

For the record, I sincerely apologize for speaking on this account without having done the research into it and claiming that everything was there when it just wasn't and I am going to fix it right now, end of story.

your original complaint was

"....First they told me you going to be a Authorize dealer but you have to pay us licenses an fees 5,000 thousand dollars we don't take any credit cards is got to be cash they provide bank information deposit the money cash and they never help me again....don't let these people 'rob' you...."

then switched complaints to "....When a individual pays for service complete the service. DO NOT take funds if your not able to complete the services. With that being said RIP OFF is what it's called...."

Now you are telling me that you weren't robbed at all and are just missing things??

Yet all of your services have been rendered and we can prove every bit of it. You are reading from a brochure that is over a year old and has not been in circulation since d**n near December of last year. What is it that you claim you are missing exactly?? Fact is we just don't owe you anything but in any event I will do my best to get it to you so we can put an end to this back and forth.

Ok first of all I never said I didn't receive anything. I stated I haven't received everything I PAID FOR.

Silver Dealership Package Includes The Following: 5 mile protected dealer territory Free additional license for a second computer ($2,995 value) Expedited account set up and maintenance (Never Received) Free promotional materials (Never Received) Access to fifteen (15) prepaid wireless carriers at Tier 2 rates Access to two (2) premium carriers at Tier 2 rates: T-Mobile, AT&T Free flashing software with credits ($500 value) Live multi-carrier prepaid wireless portal Guaranteed access to multiple prepaid wireless carriers or your money back! Access to the latest long distance and international calling plans Five (5) free video commercials for your store. Just send pictures! (Never Received / Don't Anwser any calls) Free GSM unlocking account Free wireless dealer inventory management system ($4,000 value) (Never Received) Wholesale merchandise access at Tier 2 wholesale discounts

So how dare you state that I'm trying to hustle anything. I purchased this package with all I had and to not receive any calls, emails or everything that i should have received. So for you to sit there and state that I'm not going to receive everything that was included in this package is WRONG. And not one time have returned my calls or texts since Sept 20,2012. But will respond back so quickly, to this. JUST SEND ME WHAT I PURCHASE.. And this will be solved.

OK, I stand corrected. On this order, the original order as you will see on the screen shot of the order confirmation was $1798.70 Because she only had $1500 to spend, I actually had my manager approve a DISCOUNT of $298.70. Her entire order was delivered within 7-10 days which is our standard delivery time.

Below is link to a screen shot of the order arrangement that was made via email and her agreement on the order by way of her email response stating "i agree"
http://gomobiledirect.com/kevis-eastman.png


Now the link below is a screen shot of the shipping manifest and is exactly what Mrs. Eastman received:
http://gomobiledirect.com/eastman-shipping-manifest.png

Now the link below is her FEDEX confirmation of delivery. Notice the package arrived on 9/12. It left our office on 9/10 after all handsets were inspected and tested.
http://gomobiledirect.com/fedex.png

Am I missing something here? We are done here I think. Moving on!

As you can see, she ordered 13 phones, and got 13 phones. What else is there? Are we missing something here??

OK now we know who you are Mrs. Kevis Eastman from Houston TX. Let's look at the history of this deal:

1. Orders wireless dealer software which has been DELIVERED and INSTALLED. That initial order was $5995, which incidentally is the object of this complaint from the get go. No complaints there. In fact, she orders from us a 2nd time (see #2).

2. Orders AGAIN $1800 worth of merchandise. Paid only $1500 for the order, then has been requesting the rest of the order which YOU DID NOT PAY FOR. You continue to send text messages, call without leaving a message, and so forth requesting the rest of the order which has not even been paid for. You have received what you ordered and will not be getting any more.

On the next rebuttal I will post your order details along with your written confirmation of your order details which you sent to us via email. If anyone is trying to "RIP OFF" anyone it's Mrs. Eastman attempting to hustle us for merchandise that has not been paid for, and we will prove it. If you intend to complete your order instead of trying to hustle us for merchandise that you did not pay for then the rest of your order will be delivered.

I have called that number and left voice mails. Still nothing. So if this is the only way to communicate that's fine. When a individual pays for service complete the service. DO NOT take funds if your not able to complete the services. With that being said RIP OFF is what it's called. So to solve this problem complete my order immediately. FYI its funny how this company can respond to RIP OFF, but yet and still haven't called the customer back.

My name is Dylan,  I am a representative for Gomobiledirect.com. Who are you and what is this complaint about exactly? We have always delivered all products purchased from our company according to all terms, for all customers, which are provided in writing always.

As far as the "authorized dealer" claim, I'm not sure what you are referring to but our terms and conditions are published on our site and have been since 2009 at:

http://www.gomobiledirect.com/terms-and-conditions.html

Which incidentally are the same terms discussed over the phone. Also, below is a copy of our agreement which clearly states the terms of our purchase:

https://secure.echosign.com/public/hostedForm?formid=48NSI2XX2H6CXF

If I knew who you were I could send you a copy of your agreement that you signed if you wish, but I guess you feel more comfortable with complaining on a forum like this instead of addressing your concerns like a professional.

Furthermore, while bank deposit is our preferred method of payment, we accept Visa, Mastercard, and Discover and back our programs with a 30 day guarantee. Every customer receives our agreements before paying us a dime, and that is all there is to it. Anyone with questions about this report feel free to call us at (562) 528-3131 ext. 701

It's called Go mobile direct they only want you money

First they told me you going to be a Authorize dealer but you have to pay us

licenses an fees 6,000 thousand dollars we don't take any credit cards is got to be cash

they provide bank information   deposit the money cash and they never help me again please don't let this people rob you they sound really serious but they don't the names i remember are, Dylan, Michelle.

Paul again here with Gomobiledirect.com with a follow up. Here we are on Friday, February the 3rd of 2012, and we STILL have not heard a peep out of this alleged "customer". No email, phone call, nada. I want to help, but if you simply post substance-less complaints and don't bother to reach out to us so we can help you, well then we just can't help you.

For the record, you would think if someone purchased a product - and did not receive this product - they would continue to post on threads like this one or attempt to call us with their issues, but that is clearly not the case here.

Mr / Mrs customer I have posted our emails on the last post and we are still open to communication regarding your claims.

Hello, my name is Paul and I the sales manager with Gomobiledirect.com. I tried responding to this complaint last week but I guess I did not post in the right place. No doubt this is a serious allegation and if indeed you did purchase from products from me or my crew then we no doubt would like to know just who you are so we can investigate your claim. While we are not perfect we have never not delivered on any products or services purchased from us, ever. After doing some research no one here has received any phone calls from anyone regarding any issues. If you have any questions whatsoever please call our hotline Monday - Saturday at (562) 528-3131 or you can email one of the following emails:

pauldenisak@gmail.com
info@gomobiledirect.com
contracts@gomobiledirect.com
wirelessretailservices@yahoo.com

As far as the authorized dealer claim, our contracts clearly state otherwise, the same contract you received prior to signup (the email with the banking information that you had acknowledged receipt of, which we can resend if you missed it) so that is a hard complaint to validate.

I'd be glad to get down to the bottom of this with but I need to know who you are and how to get in contact with you.