Go-Today.com Ripoff -Fouls up family vaction

In May of 2001 I inquired with GO-TODAY.COM about booking a trip for Paris for New Years. They were offering a package trip. As New Years is my husband's birthday,and his son lives in The Netherlands; I contacted GO-TODAY before booking our trip
to see if they could arrange a room in Paris for our son.

They assured me that they could get a discounted room but that I needed to wait until closer to our departure time to make the reservation.

On Monday October 29th I called Go-Today to make the reservation and I was told that they could not make a reservation for the room. So now we have no room at the hotel for our son and GO-TODAY says the best that it could do is to book the room at the full walk in price.

The customer service rep Michelle that I spoke with did offer to book our son on a Land Only package in LONDON. So I guess her suggestion was that is that we have our family vacation in 2 different countries. She kept insisting that this was my fault that I should have known that the customer service person I spoke with in MayBefore booking was lying HUH?? How am I supposed to know their customer service representatives are liars?

I am not trying to get something for nothing from this company. What I would like is for them to book a room for me in the $100-150 price range in the same hotel as the one we are booked into or very near. (That we pay for) I think that this is the least they can do since this is a reasonable rate compared to the walk-in rate $224.00.

This company promised me a room BEFORE I BOOKED WITH THEM the least that they can do is to follow through on their promise.