GoDaddy.Com LLC GoDaddy.com GODADDY.COM DUPLICATE CHARGED ME FOR A RENEWAL DUE & WHEN MY BANK REVERSED THE CHARGE THEY LOCKED MY ACCOUNT DOWN DEMANDING THE ERRONEOUS CHARGE AMOUNT BACK + $50 FOR THEIR BANK FEES Scottsdale AZ

I have been a loyal customer of GoDaddy for over 14 years UNTIL TODAY.  I called their customer service dept this past evening/early morning for technical support.  I have not been able to access my business account for weeks.  Everytime I called the wait time was 30+ minutes.  I have a business to run so I try to resolve the issue after my business hours.  I finally called GoDaddy at 2:55 am this morning.  After being on hold for over 45 minutes a person came on the line.  I explained the sign on issues I was having. I was informed by the customer service representative, Amber, who was trying to be helpful but was giving me  all the excuses that her supervisor was passing along.  Finally stating that a charge was charged back to GoDaddy from my account and I would have to pay for the amount of $157.89 + $50 charge back fee before my account (that was not due for renewal until July 24, 2018) would be unlocked.

I explained that I was sent an email to renew my GoDaddy business account with back in April, 90+ days before my account was up for renewal in July.  In GOOD FAITH, I paid to renew my account for two more years, which has been my history for a number of years.  Shortly after I renewed my account it was brought to my attention that my account was charged twice by GoDaddy for $157.89.  I immediately contacted GoDaddy’s customer service by phone and received a recording that the minimal wait time was 20+ minutes.  I then contacted GoDaddy via email from my GoDaddy business account repeatedly and received no response.  After waiting for GoDaddy to respond to my emails for several days and receiving no response to my dispute about being charged twice, I contacted my bank to dispute the charge.  NOW, after spending almost two hours on hold and intermittently speaking to Amber and her supervisor, Nada Baya, I was informed that my account would be locked until I paid GoDaddy for the  duplicate charge of $157.89 (that my bank reversed) + $50 charge back fee.  Mind you, I still have until July to renew my account, plus I pre-paid two years renewal in April, 2018 (90+ days in advance) and was double charged.

GoDaddy didn't reach out to me to let me know they were going to lock down my account.  I kept getting messages that my username and password were incorrect, and when I would put in for a reset to be sent to my personal account, I wouldn't get the password reset email, which is what prompted the call to GoDaddy this morning at 2:55am.

I was on the line for the first phone call for a duration of 1:46:47 hours and GoDaddy expects me to pay them $200+ for THEIR MISTAKE and they are penalizing me by holding my account that is not only paid up through mid-July 2018, BUT ALSO paid up with my payment from April 15, 2018 until July 24, 2020.  They want me to give them the additional $157.89 that they duplicate charged me + $50 "to make them whole."

Once again at 9:40 am, I called GoDaddy's "BILLING DEPARTMENT" this time, to try to resolve the issue to get the hold taken off my account  After speaking to Robert, and then COLTON Z., another supervisor, GoDaddy maintained that I did't follow the proper channels to resolve the issue before turning over the issue to my bank and therefore they were not willing to budge until I paid them the duplicate charge back + $50 their account was charged for the charge back.  They asked me what address I emailed to.  I told them I would like to tell them but I don't have access to my email account.  I explained to them that I do not have time during my day to spend hours on the phone to no avail and I prefer to email.  Then they reprimanded me and tried to say that my email didn't go to them and that I charged myelf twice when I renewed my account and they weren't going to budge on unlocking my account.  They have over 14 years of my business data that they are holding hostage for $200+ of my money that they are NOT ENTITLED to have.  I have been a loyal customer of GoDaddy for over 14 years and I believe I am being taken advantage of for acting in good faith to renew my account.  I consider the actions of GoDaddy described above to be deceptive and fraudulent and I want to make other business owners especially mature female business owners aware of GoDaddy's deceptive and fraudulent treatment as described above.