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Report: #1324759

Complaint Review: gofundme - Internet

  • Submitted:
  • Updated:
  • Reported By: Angel — London United Kingdom
  • Author Confirmed What's this?
  • Why?
  • gofundme Internet USA

gofundme Fraud on gofundme account San Diego California U.S San Diego Califonia

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I set up a genuine gofundme account. Last week I noticed that the funds had been withdrawn to a fraudulent account. I also noticed funds had been redirected to the same fraudulent account via text on my phone (the correct details were intercepted and the fraudulent account details added to the text!). As the bank details on stripe (who partner with gofundme for transfers) show only the last 4 digits of the account I was able to obtain the full account details via the intercepted text message. I contact my bank (as the fraudulent account was set up with the same bank) and gave the details of the fraudulent account number to them and they were able to verify that the funds had been deposited there. I requested that they place a hold on the account as fraud had been committed. I was informed that as the fraud was committed on stripe and gofundme they would need to get the investigation going. When I first raised awareness of the fraud to stripe their response was "tough" they could not reverse the payment!. Once i notified them that I had reported it to the police and financial regulators they changed their approach. After almost a week of asking gofundme and stripe to contact the bank in order to track the fraud and return the funds from the fraudulent account they eventually allegedly contacted the bank to allegedly be told information could not be given to them to start a fraud investigation. I contacted the bank ( They noted no contact had been made as was alleged by stripe) and was informed that due to it being a third party I could not start an investigation. I was also informed by the bank that they have a confidential contacts list of which most businesses are added in order to be able to investigate any fraud and that stripe are not on that list! and that stripe would need to complete a data protection request in order to obtain information for the investigation. The situation leads to this which I find extremely suspicious and have called for a full police investigation into gofundme and stripe. 1. In order to withdraw donations to strip one needs to press the withdraw button via the gofundme account. Who did this as it certainly was not myself???. 2. The donations are then transferred to the stripe account (minus the percentage for gofundme)to be deposited into the account details that are on stripes system in order to be deposited into the customers account. Who changed my account details to the fraudulent account details in the stripe system???. Most certainly not myself. 3. As the victim (myself or anyone else) is now considered a third party they cannot ask for an investigation from the bank as those details are protected and only stripe of gofundme can do this, however, as they have not placed themselves on that confidential contacts list they do not request a data protection form in order to go ahead with the investigation and then return to the customer stating that they can do nothing and the funds disappear without a trace!. I have researched the internet and many others have had "missing" funds via stripe and gofundme!. This is extremely worrying given that 1. This has been done from the inside or 2. Their system has been compromised ie; hacked making millions of users details vulnerable!!!.

This report was posted on Ripoff Report on 08/26/2016 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gofundme/internet/gofundme-fraud-on-gofundme-account-san-diego-california-us-san-diego-califonia-1324759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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