Gogoair.com Doube-charged, charged account without permission, unethical practices Internet

First of all, just do not use this company. Their only purpose is to take your money and do the best they can to keep it as long as possible - with no service actually provided.

I ordered in-air Internet service to use on a trip to Europe. The airline was United. Even though United is listed as one of their partners, United does not recognize gogoair.com as a business partner, and hence, the service was not available on United flights.

After the trip, I contacted gogoair.com to get a refund and then realized I was charged twice for the same service. After many days, I finally got the refund from gogoair.com and my bank backed out the other charge (gogoair.com said it was the bank's fault for the double charge).

Now I have been charged again for service I did not request. I was told by "Customer Care" it would take 7-10 business days for the "finance team" to get back to me.

Do not use this "company." It is a scam!