Golden Oriental Spa rip off waste time not a real deal Santa Cruz California

I've been twice in this place, first time was last month with my daughter, we payed for 1 hour massage each with the hot stones, never had it, the room wasn't clean and we shared a room, nobody there was able to speak english, so we had no idea when they told us it was over.

When we complained about the hot stones, the owner said, she feels so sorry, but we should talked to the girls in the room to make it clear for them, but when I made the appointment, I already left very clear what we were looking for. So we spent US 100.00 for something that we really didn't have it completely.

Today I decided to give this place another try, and I called made another appointment for 4.30 and said I would like to have also the hotstones, that you guys forgot last time, and she said, no problem, so I went there at 4.30, when they told me, there is no appointment for you, the lady forgot to make it, and there is no time available for me, when I said, listen I made the appointment, and I don't think it is a good customer service, she doesn't care at all, and I said, I won't come back again. So if you are looking for real professionals, don't waste your time and especially money, what seems to be cheap can cost you a lot! I would like to have my money back of the first time I went there, because I really didn't get what I payed for.