Goodwill Industries of Santa Clara Goodwill of Silicon Valley misrepresents items and refuses to refund outrageous S&H charges when you return item San Jose California

     Purchased a watch on shopgoodwill.com. S&H charges were outrageous ($17.29) but I was willing to pay the total amount for what I though was a nice watch. I received the watch packaged in only a plastic bag inside of a small, flimsy bubble envelope.

     It was beautiful but it did not run! I immediately emailed the seller that the watch did not run.  I was emailed back that the lister said that the watch needed a battery. Only thing is, the watch doesn't use batteries. I replied with that bit of knowledge along with a link to the website of the watch maker backing up what I said. There was no mention in the auction discription that the watch was not running, had there been I would not have bid.

     Their misrepresentation of the watch borders on fraud. By the way, I sent it back, with signature confirmation, for $4.36 in the same packaging it was sent to me in. They have refused to refund the $17.29. I have filed a complaint with BBB in California and will also dispute their charge with my credit card company. It is bad enough getting ripped off by their shipping charges when they deliver what they advertised but when they don't it amounts to thievery!