Goody tickets Ripoff overland park, Kansas

We recently received the complaint issued By Mamie Hodge and would like to address the concerns brought up by this customer.  The issue of the price we charged being different from the face value on the ticket. The face value of the ticket is not a true price; it is a suggested retail price. True prices are set by supply and demand. We have no control over the pricing. On our website there are at least 4 disclosures before they checkout that state we are a resale marketplace, tickets are generally priced above face value and that we are not affiliated with the box office or venue.

We provide a paid service to customers, including purchasing and shipping tickets.  Our fees are included in the service charges portion on the customers receipt and are not shown on the face value of the ticket. I would now like to address the issue of the seats not being available. At times the exact seats the customer ordered are no longer available. If this occurs our customer service representatives contact the customer offering alternate seating.

 When and if there is a price difference we refund the difference at that time. Mamie Hodge was contacted by our customer service representative and offered alternate seating, Mamie Hodge agreed to the new seating and a refund of $67.50 was given for the difference in seating price.

Jane@goodytickets.com