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Report: #1466720

Complaint Review: Goodyear - Cherry Hill NJ - Cherry Hill New Jersey

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  • Reported By: Michael — Voorhees New Jersey United States
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  • Goodyear - Cherry Hill NJ 1108 Marlton Pike East Cherry Hill, New Jersey United States

Goodyear - Cherry Hill NJ Brake failure after leaving vehicle for unrelated brake issue Cherry Hill New Jersey

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I took my 93 Ford F-150 Pick-up into the Goodyear Cherry Hill NJ location on Saturday 11/3/18 for a gas leak. I was given a price for repairs on Monday 11/5/18, which I declined.

I picked up the truck at on Monday evening, after hours, and I had no brakes at all on the truck.


The brakes were not an issue when I dropped the truck off. This truck is used fairly regularly and I've never had any brake issues, sponyness, lock-ups, NOTHING

The manager did inform me on Monday, along with the gas leak fix; that the break lines were "dry-rotted" and needed to be replaced. I told him I wasn't concerned with the brakes, they worked fine I just wanted the gas leak issue dealt with 1st.


I believe the lines were pulled/disconnected and never refilled/bled because I declined service

It was an extremely dangerous situation to allow a customer to leave without any brakes.

Also I refuse to believe the break fluids all leaked out in the 36 hours the shop had the truck.
The brakes had absolutely no issues, NOTHING before I dropped off the truck and I drive the truck of a fairly regular basis

The fact the shop manager expects me to believe that the breaks suddenly, overnight all leaked out after YEARS of not having break issues is insane

Upon talking to the Cherry Hill manager and a customer service rep on the phone its clear they'll do nothing.

The Goodyear Customer service rep just mimicked exacly what the shop manager told me

The CS rep actually told me "Sir, your truck is 30 years old" as if thats a good reason to not bother them with the damage they did to my brakes, also the truck has less than 70K mikes and is in exceptional condition

I'm floored by the ineptitude and cavalier attitude of both the individual shop as well as the national customer service personnel

 

 

This report was posted on Ripoff Report on 11/06/2018 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/goodyear-cherry-hill-nj/cherry-hill-new-jersey-08034/goodyear-cherry-hill-nj-brake-failure-after-leaving-vehicle-for-unrelated-brake-issue-c-1466720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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