Got Furniture ripoff Peoria Arizona

I just posted a complaint regarding Got Furniture and owner Jeremy Curry. I was reading through some of these other complaints and what caught my attention was that the response from John Smith is almost word for word what we have gotten from Jeremy Curry, "NO MATTER WHAT WE DO YOU WON'T BE HAPPY", and we hadn't requested our money back we just wanted a table and mirror that wasn't damaged after we paid 3300.00. Apparently when they go through training on how to deal with customers this is what their told to say "NO MATTER WHAT WE DO YOU WON'T BE HAPPY! As for Katie responding to Penny, when you own a business you have expectations of your consumers, and when you a consumer you have expectations of the business. When those expectations aren't met on either side the situation needs to be corrected properly. What if the shoe had been on the other foot and Penny hadn't lived up to her end of the agreement, do you think Jeremy Curry and John Smith wouldn't have been doing everything in their power to receive full recovery from Penny. All we can do is read these inserts and form our own opionion about someone else's situation, but I'm not sure who you think you are to criticize anyone? This company is dishonest, rude, unprofessional, and takes peoples money leaving them high and dry apparently thats something you find alright and thats enough said about you!

Settle down Katie... You were very harsh on Penny, since if the table was turned, you would probably do the same thing as Penny! YOU must be an employee of Got Furniture?

Penny, you deserve EVERY penny back! You are not being petty by any means, and I would continue the fight!

...they want a yard!

My God, Penny, can you be any greedier? And boy, your tune changed fast when you didn't get every last penny back, didn't it??

Let me get this straight.

1) You take delivery of an item and sign it off as received in good condition w/o a THOROUGH inspection. DUMB.

2) After the delivery truck is gone you unwrap and find problems that you should have taken the time to look for while the delivery men were there. DUMB. Why not unwrap the sofa while they are there?

3) So, ok. You contact them and they dutifully come out to your house FOUR different times and make an HONEST effort to fix things.

4) You make a nicey, nicey post that is all sunshine and flowers and goodwill. GOT FURNITURE came through, they picked up your sofa and they will be refunding you and now you think they are just the best thing since sliced bread.

5) GOT FURNITURE chose not to refund the non-refundable delivery fee. Ok, so there was some wheeling and dealing to discount your delivery which AGAIN shows that GOT FURNITURE bent over backward to please you and keep you as a customer.

6) You moan and whine about taking time off work 3 or four times and how GOT FURNITURE should pay you for your time.

You make me sick, Penny. You are every business person's worst nightmare. You accept no blame for your own negligence (like siging that the furniture was in good condition w/o actually determining that it was!), you drag a company out to your home 3 or 4 times wasting THEIR time, THEIR gas, and THEIR payroll money (for the unfortunate souls who had to visit you 3-4 times), and you have the nerve to bi*** because you "lost" $100.

Oh, boo h*o. Far as I'm concerned, YOU owe THEM money...for wasting their time, their gas, and their payroll money for 4 visits to your home.

You are so full of it when you say "I have not asked for the world, just what is right and fair."

You haven't been fair at all. I agree that if your sofa was damaged they should fix it or replace it. They caused 2 visits to your home. One to deliver it originally, and one to pick it up for repair. You caused the rest of the visits by not doing YOUR job as a consumer and making sure the item was satisfactory before signing off on it.

Get over it and move on. You got exactly the amount you are owed. Delivery is not refundable because it is DELIVERY...the convenience of paying someone else to bring an item to you instead of you having to bring it to yourself. Once they take the time to do that, the time is gone. They cannot get it back. Hence, non-refundable. Just because they gave you a break on it originally does not mean you should get the same money back...you were so much trouble they deserve it.

John, of Got Furniture. You know as well as I do that the card holder Dave as you so talk about is my husband/spouse, and we have a joint account so we both made the purchase.

Why would I place a receipt on a public page? Credit card numbers as well as idenity numbers are on that receipt!!

I did not see the furniture when it was brought in until about a half hour after it was dropped off. When we started to move it around and place it in our home we saw the grease, and holes. Remember, these pieces had already been back to your store once for repair. You speak of warranties. The fabric had a 6 month warranty. I do not have the manufacturers warranty now, because I do not have the furniture.
Needless to say, you took the stuff back, refunded our money, but still charged us close to $100.00 delivery charges for furniture we do not have in our home.
My husband Dave, did call your store about all of the problems as well as the problem with the delivery charge and he was blown off big time. Like who cares, we are done with you people!!!
I as well as my husband Dave, are hard working people just wanting to have good quality, comfortable furniture that we paid for with hard earned money. I know most of America would understand what I am saying. Every dollar counts and if a company, person, or anyone rips you off, it is wrong, wrong, wrong. No questions asked, its just wrong.
I myself work at a hospital in a trauma center and see just about EVERYTHING, so I just wanted a sanctuary to come home to that was calm, comfortable, pretty and stress free. That is nothing that every American should not expect after working the entire day or night as I do. You people have taken that away, and also made this experience HELL!!!!!!!

Just because my husband Dave signed the papers when your people entered my home, we still had 7 days in which to let you know of any problems. That is in the original contract. Not that it matters now since this has been going on for more than a month. We originally ordered the furniture June 27th of this year.
I have not asked for the world, just what is right and fair.
I don't know about you, or anyone reading this rebuttal, but I have to work really hard to make $95.00, so when I am charged for something I don't have anymore, it is not right.
Further more, none of this would have been happening if my furniture had been delivered in good shape, with NO holes, worn spots, or rips. You know that!!!!!!!
Like I said, I was completely happy with the fabric, but holes, grease, and worn spots on brand new fabric was unacceptable.
I will let the Rip-off Report readers know, if Got Furniture helps in any way. If they do I will post again and say thank you, and if not, I will not post again. Thanks for reading, and everyone beware.

Please show your receipt and copy of warranty policy from the manufacturer before continuing to slam us.

Our store manager spoke with Dave as well as the delivery personnel at the home and Dave is the person who is the card holder and made the purchase.

The purpose of a customer signing "received in good condition" is for exactly this reason.

John
gotfurniture.com
623-412-8027

We were finally able to receive a refund for our furniture on Tues. Aug.3, 2004. Half in cash when they picked up my furniture, and the other half was credited to my credit account. We received the receipt of that the same day our furniture was picked up. The money however was not in our account until today, Thurs. so that was a little frightening but it is there now, so they were true to their word.

Much to our dismay, we were still shorted at least $45.00 if not actually $95.00. The company charges a huge $95.00 delivery charge which we said we would not pay at the time we were contemplating buying the furniture. When we were told the delivery charge, we were ready to walk out of the store. We were stopped by the Weekend Manager and asked to wait a few min. while he attempted to do some creative adding and subtracting. He came up with a number, and said we would only have to pay $50.00 for delivery.

He had these numbers written down on a piece of paper that I still have. He told us, that he would discount the furniture $45.00 because on the receipt he still had to put down that we paid the original $95.00 for delivery. It didn't matter to us, we certainly didn't expect all of these problems, and in the minds of all concerned at the time, we were still paying only $50.00 for a delivery charge.

Of course when the refund time came, the receipt said we had paid $95.00 for delivery which is not refundable with their company. Even that is a rip off. I don't mind paying for delivery if the merchandise delivered is left in my home. But they picked it up, refunded my money and because of the grease spots, holes and worn spots on our furniture that was not our fault, We are still out close to $100.00 and Got Furniture has that money.

Personally I feel I was still ripped off $95.00, but even with the no delivery refund, I still should be credited another $45.00.
This experience cost us Money, Time off work for them to come to our home 4 times, and heartache. I told my husband, we should have charged them to enter our home. We loved the furniture, fabric and all, but the holes, grease spots, and a worn spot on the fabric was unacceptable. Certainly should not have been on brand new fabric. This was not from a show room it was special ordered, so it should have been perfect.

Needless to say, more time will be spent shopping for furniture since we gave our old furniture away. As we said before, this is one of the worst shopping/buying experiences of our lives. From being actually almost called liars, to almost being accused of putting holes and grease spots on our own furniture.

Why, oh why would a person just wanting good comfortable, nice furniture purposefully damage it themselves? What a ludicrous accusation.
Thanks for allowing me to place this follow up to my original report.

We were finally able to receive a refund for our furniture on Tues. Aug.3, 2004. Half in cash when they picked up my furniture, and the other half was credited to my credit account. We received the receipt of that the same day our furniture was picked up. The money however was not in our account until today, Thurs. so that was a little frightening but it is there now, so they were true to their word.

Much to our dismay, we were still shorted at least $45.00 if not actually $95.00. The company charges a huge $95.00 delivery charge which we said we would not pay at the time we were contemplating buying the furniture. When we were told the delivery charge, we were ready to walk out of the store. We were stopped by the Weekend Manager and asked to wait a few min. while he attempted to do some creative adding and subtracting. He came up with a number, and said we would only have to pay $50.00 for delivery.

He had these numbers written down on a piece of paper that I still have. He told us, that he would discount the furniture $45.00 because on the receipt he still had to put down that we paid the original $95.00 for delivery. It didn't matter to us, we certainly didn't expect all of these problems, and in the minds of all concerned at the time, we were still paying only $50.00 for a delivery charge.

Of course when the refund time came, the receipt said we had paid $95.00 for delivery which is not refundable with their company. Even that is a rip off. I don't mind paying for delivery if the merchandise delivered is left in my home. But they picked it up, refunded my money and because of the grease spots, holes and worn spots on our furniture that was not our fault, We are still out close to $100.00 and Got Furniture has that money.

Personally I feel I was still ripped off $95.00, but even with the no delivery refund, I still should be credited another $45.00.
This experience cost us Money, Time off work for them to come to our home 4 times, and heartache. I told my husband, we should have charged them to enter our home. We loved the furniture, fabric and all, but the holes, grease spots, and a worn spot on the fabric was unacceptable. Certainly should not have been on brand new fabric. This was not from a show room it was special ordered, so it should have been perfect.

Needless to say, more time will be spent shopping for furniture since we gave our old furniture away. As we said before, this is one of the worst shopping/buying experiences of our lives. From being actually almost called liars, to almost being accused of putting holes and grease spots on our own furniture.

Why, oh why would a person just wanting good comfortable, nice furniture purposefully damage it themselves? What a ludicrous accusation.
Thanks for allowing me to place this follow up to my original report.

We were finally able to receive a refund for our furniture on Tues. Aug.3, 2004. Half in cash when they picked up my furniture, and the other half was credited to my credit account. We received the receipt of that the same day our furniture was picked up. The money however was not in our account until today, Thurs. so that was a little frightening but it is there now, so they were true to their word.

Much to our dismay, we were still shorted at least $45.00 if not actually $95.00. The company charges a huge $95.00 delivery charge which we said we would not pay at the time we were contemplating buying the furniture. When we were told the delivery charge, we were ready to walk out of the store. We were stopped by the Weekend Manager and asked to wait a few min. while he attempted to do some creative adding and subtracting. He came up with a number, and said we would only have to pay $50.00 for delivery.

He had these numbers written down on a piece of paper that I still have. He told us, that he would discount the furniture $45.00 because on the receipt he still had to put down that we paid the original $95.00 for delivery. It didn't matter to us, we certainly didn't expect all of these problems, and in the minds of all concerned at the time, we were still paying only $50.00 for a delivery charge.

Of course when the refund time came, the receipt said we had paid $95.00 for delivery which is not refundable with their company. Even that is a rip off. I don't mind paying for delivery if the merchandise delivered is left in my home. But they picked it up, refunded my money and because of the grease spots, holes and worn spots on our furniture that was not our fault, We are still out close to $100.00 and Got Furniture has that money.

Personally I feel I was still ripped off $95.00, but even with the no delivery refund, I still should be credited another $45.00.
This experience cost us Money, Time off work for them to come to our home 4 times, and heartache. I told my husband, we should have charged them to enter our home. We loved the furniture, fabric and all, but the holes, grease spots, and a worn spot on the fabric was unacceptable. Certainly should not have been on brand new fabric. This was not from a show room it was special ordered, so it should have been perfect.

Needless to say, more time will be spent shopping for furniture since we gave our old furniture away. As we said before, this is one of the worst shopping/buying experiences of our lives. From being actually almost called liars, to almost being accused of putting holes and grease spots on our own furniture.

Why, oh why would a person just wanting good comfortable, nice furniture purposefully damage it themselves? What a ludicrous accusation.
Thanks for allowing me to place this follow up to my original report.

We were finally able to receive a refund for our furniture on Tues. Aug.3, 2004. Half in cash when they picked up my furniture, and the other half was credited to my credit account. We received the receipt of that the same day our furniture was picked up. The money however was not in our account until today, Thurs. so that was a little frightening but it is there now, so they were true to their word.

Much to our dismay, we were still shorted at least $45.00 if not actually $95.00. The company charges a huge $95.00 delivery charge which we said we would not pay at the time we were contemplating buying the furniture. When we were told the delivery charge, we were ready to walk out of the store. We were stopped by the Weekend Manager and asked to wait a few min. while he attempted to do some creative adding and subtracting. He came up with a number, and said we would only have to pay $50.00 for delivery.

He had these numbers written down on a piece of paper that I still have. He told us, that he would discount the furniture $45.00 because on the receipt he still had to put down that we paid the original $95.00 for delivery. It didn't matter to us, we certainly didn't expect all of these problems, and in the minds of all concerned at the time, we were still paying only $50.00 for a delivery charge.

Of course when the refund time came, the receipt said we had paid $95.00 for delivery which is not refundable with their company. Even that is a rip off. I don't mind paying for delivery if the merchandise delivered is left in my home. But they picked it up, refunded my money and because of the grease spots, holes and worn spots on our furniture that was not our fault, We are still out close to $100.00 and Got Furniture has that money.

Personally I feel I was still ripped off $95.00, but even with the no delivery refund, I still should be credited another $45.00.
This experience cost us Money, Time off work for them to come to our home 4 times, and heartache. I told my husband, we should have charged them to enter our home. We loved the furniture, fabric and all, but the holes, grease spots, and a worn spot on the fabric was unacceptable. Certainly should not have been on brand new fabric. This was not from a show room it was special ordered, so it should have been perfect.

Needless to say, more time will be spent shopping for furniture since we gave our old furniture away. As we said before, this is one of the worst shopping/buying experiences of our lives. From being actually almost called liars, to almost being accused of putting holes and grease spots on our own furniture.

Why, oh why would a person just wanting good comfortable, nice furniture purposefully damage it themselves? What a ludicrous accusation.
Thanks for allowing me to place this follow up to my original report.

I want to retract my original complaint about GOT FURNITURE. They have contacted me, and they have decided to pick up my furniture and refund my money. I believe this shows that they are a REPUTABLE company, and true to their warranties. I believe there was a misunderstanding and the problems are now going to be fixed.
Please disregard my original statements, and I hope this does not deter anyone from shopping at GOT FURNITURE.
Thanks so much and my thanks to Got Furniture.

We have been to this individual's home 3 times and it seems no matter what we do this customer will never be happy and is looking for any reason to try and get their money back. We were just at the home on Friday 07/23/04 and were informed of the "grease spots" later that day. We do not understand how grease spots were on the sectional especially when the items were brought into the home, in front of the customer for their review, and nothing was mentioned to the delivery drivers. The customer even signed our invoice indicating they received the merchandise in good condition.

The manufacturer is closed on the weekend and we cannot do anything until Monday. We spoke to the rep. of the company and we were just waiting on a return authorization number from the factory so we could p/u the sectional from the customer and refund the money because it seems no matter what we do we will never make this customer happy.

Our company does not respond to threats and exaggerations of what actually took place. Every time this customer has called we have been out to the home to try and make them happy. Therefore we suggest that since this customer would like to slander our company and misrepresent the truth that they have this website call us or handle the matter themselves legally.

Sincerely,

John Smith
management
gotfurniture.com