Gourmet Cooking Online GourmetCookingOnline added article I did not order Tempe Arizona

I ordered a book from GourmetCookingOnline and received an extra article that I did not order.  They said that they did not add anything to my order (but they did).  They never give a detailed report of what you order.  When I called to complain they offered me a $5.00 discount and then a $10.00 discount.  When I refused they gave me an address to return the item but at my expense.  I decided to just forget about the whole thing as it would cost me almost as much as the price of the item and I would end up with nothing.  I will never do business with them again and I hope others are warned against this unethical company.  As I have seen reports similar to mine ( too late, unfortunately) I am sure this was not just a mistake.  I don't see the point in operating on such a system as they will not get repeat costumers, not me anyway.