Complaint Review: GPS Hospitality - Atlanta Georgia
GPS Hospitality Georgianna K. Ingram shortchanged me and tried to suppress Constitutional rights Atlanta Georgia
*Consumer Comment: Guys Like You Are Morons Nick
*Author of original report: Responses From Insecure and Immature People
*Consumer Comment: You Are An IDIOT
*Consumer Comment: Grow up
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I have already filed two RipOffReports in regards to this matter: ripoffreport.com/reports/burger-king/morgan-city-la-70380/burger-king-shortchanged-customer-of-11-morgan-city-la-louisiana-1446161 and ripoffreport.com/reports/charles-colbert/morgan-city-louisiana-70380/charles-colbert-burger-king-bust-out-laughing-at-customer-morgan-city-louisiana-1446025 Both are similar, but the second one focuses more on the highly unprofessional district manager, Mr. Charles Colbert, whom thought it was hilarious when I threatened to sue Burger King. GPS Hospitality is the company that owns the Burger King location in question in the two above-mentioned RipOff Reports. GPS Hospitality owns a large number of fast food restaurants throughout the United States.
The company are primarily franchise owners of Burger King and Popeye's locations. On Monday, September 24, 2018 I had sent a two-page letter of demand to the CT Corporation, registered agent for Burger King corporation via first-class mail. The letter described what had transpired between the Burger King managers at the location in question, including a lady representing herself as the main manager for the location. I also described the highly unprofessional attitude of Mr. Charles Colbert, district manager for the local Burger King locations. Not only was Mr. Charles Colbert defensive of the unprofessional managers' actions but he busted out laughing when I finally told him I would take the matter to court since he was refusing to refund the $11 I was shortchanged.
On Tuesday, October 9, 2018 I received a response from Ms. Georgianna K. Ingram, risk manager, of GPS Hospitality. Below is her response: "Burger King Corporation has forwarded to GPS your intent to sue as we are the owner/operator of this restaurant. I will be handling this matter going forward. We will be reimbursing you the $11 you stated was missing from your change. In order to do so, I will need you to sign, have witnessed, and return the attached release of all claims. You may return this document to me by email or fax to (404) 528-2454. Once the executed release is received, I will request a $11 check to be sent to you. Please confirm the correct mailing address when you return the release. You should receive the check within 10 to 14 business days. We hope this will resolve this matter. We appreciate your business and hope to see you in one of our restaurants soon. Thank you, Georgianna K. Ingram Risk Manager"
Firstly, notice the coldness of the response. Not a single apology for all that I've gone through. No remorse for their local managers having a don't give a crap attitude and refusing to lift a finger to even look into my concerns. No remorse for their district manager, Mr. Charles Colbert, busting out laughing and then lying to me about laughing. The closing of the email says they hope to see me in their restaurants soon. No! Why would I ever want to eat at any Burger King, especially any owned and operated by GPS Hospitality? The managers at the location in question are horrible. The district manager over the local Burger King locations is highly unprofessional and doesn't give a crap.
To date I have heard absolutely nothing from the Burger King corporation, therefore, I can only assume they condone all of these actions by their employees. Then to top it off, as already mentioned, no apology or remorse. As I had stated in the letter of demand, Burger King has lost my business for life. Both Burger King corporation and GPS Hospitality have proven that they really don't give a crap about their business or customers. The "release" Ms. Georgianna Ingram speaks of is a two-page release form. The first page is about five paragraphs of legal bureaucratic nonsense. I mean seriously. They shortchanged me $11. I was asking for the $11 back. That's it!
I have attached the first page of the agreement. The second page is just two lines for myself to sign and date as well as for a witness to sign and date. Some of the release is completely unrelated to what transpired. I really didn't have an issue with most of the release. It was around paragraph four that I got stopped in my tracks. Paragraph four states: ""THE UNDERSIGNED FURTHER AGREES THAT IN CONSIDERATION OF $11.00, PAID AS PART OF AND NOT IN ADDITION TO THE SUMS STATED HERE IN, THE RECEIPT AND ADEQUACY OF WHICH IS HEREBY ACKNOWLEDGED BY THE UNDERSIGNED, THE UNDERSIGNED AGREES THAT THE TERMS AND CONDITIONS OF THIS AGREEMENT, AND ANY AND ALL ACTIONS BY THE COMPANY IN ACCORDANCE THEREWITH, ARE STRICTLY CONFIDENTIAL, AND THAT THE UNDERSIGNED WILL NOT REVEAL TO ANYONE, OTHER THAT AS MAY BE MUTUALLY AGREED TO IN WRITING, ANY OF THE TERMS OF THIS SETTLEMENT AGREEMENT OR ANY OF THE AMOUNTS, NUMBERS OR TERMS AND CONDITIONS OF ANY SUMS PAYABLE TO THE UNDERSIGNED OR HER ATTORNEYS OR REPRESENTATIVES." It's the part where it says that any actions taken are strictly confidential.
Seriously?! What this boils down to is that GPS Hospitality is willing to do what's right and refund me the money they wrongfully took for me if I agree to surrender and suppress my Constitutional rights (i.e. Freedom of Speech and Freedom of the Press). This is completely ludicrous. I found this to be not only in very poor taste but to be a highly questionable action. I responded back to Ms. Georgianna Ingram with the following response: "Ms. Ingram: Having read the attached agreement, I do have issues with it.
As I understand the agreement, within pa-graph four, I am to be completely silent about receiving reimbursement for sums that were wrongfully taken from me. This is a term I do not agree to." On October 10, 2018 at 6:39AM: "Thank you for your quick response. Unfortunately, this is our standard release and is required for all potential litigation matters. Please let me know if you change your mind and we can resolve this. Thank you, Georgianna K. Ingram Risk Manager" Apparently, it's standard practice of GPS Hospitality to only do what's right when they're allowed to suppress the Constitutional rights of their victims. While non-disclosure agreements aren't unheard of in settlements, we're talking about $11.
What I find amazing is about how their website talks about goals and people and wish to portray this false image of their company. If a person gets ripped off by a restaurant owned and operated by GPS Hospitality and the victim wants to get paid, they have to keep their mouth shut. Therefore, said victim couldn't tell anyone about the incident. They most certainly couldn't post the matter on a website like RipOffReport.com after signing such a questionable release. I responded to Ms. Ingram's response with the following: "While it may be the standard release, it is one I do find questionable. Since this matter boils down to GPS Hospitality only willing to do what is right (i.e. pay me back what was wrongfully taken from me) if I agree to surrender and suppress my Constitutional rights (i.e. Freedom of Speech and Freedom of the Press), then I am left with no alternative but to file a small claims lawsuit against GPS Hospitality. The court fees alone will result in over ten times the amount I'm requesting (i.e. $11). In addition, due to how poorly this matter has been handled on multiple levels (i.e. local, district, corporate of Burger King, and corporate of GPS Hospitality), I will continue to publish this matter on the Internet to warn others about why they should not only avoid Burger King as a company, but specifically any restaurant owned or operated by GPS Hospitality.
I will be obtaining the paperwork today to file the small claims lawsuit with the City of Morgan City small claims court. Should you change your mind, please let me know. However, please be warned that once the paperwork has been filed then the only way to settle out of court with me would be to pay the $11 as well as the court fees. Fees will including the court filing fee ($75) as well as subpoenas ($25 each) for evidence (e.g. register till records, surveillance footage, etc) as well as to subpoena Mr. Charles Colbert as he has been the primary local representative in this matter. Maybe Mr. Colbert can explain to the judge the phone conversation and why he found it so hilarious when a victim notified him of intent to sue.. I look forward to your cooperation in this matter." I have already obtained the paperwork from the City of Morgan City court to file the suit. I am awaiting to see if Ms. Georgianna Ingram or GPS Hospitality change their minds.
Never in my life have I dealt with such a highly unprofessional and callous company in my life. The company's response (or lack thereof) makes it seem like they really don't care about their customers. It makes GPS Hospitality seem like all their care about is their faux reputation and standardized bureaucracy. This experience has convinced me to develop a website devoted especially to exposing GPS Hospitality with what I see as a faux reputation. There's an old saying, "Actions speak louder than words." While the GPS hospitality website is peppered with nonsense about how they're a caring company and people are an asset, their own responses tell a completely contradictory story.
This report was posted on Ripoff Report on 10/10/2018 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gps-hospitality/atlanta-georgia-30328/gps-hospitality-georgianna-k-ingram-shortchanged-me-and-tried-to-suppress-constitutional-1464161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.