Report: #1464161

Complaint Review: GPS Hospitality - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Nick H. — Morgan City Louisiana United States
  • GPS Hospitality
    2100 Riveredge Parkway, Suite 850
    Atlanta, Georgia
    United States

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I have already filed two RipOffReports in regards to this matter: ripoffreport.com/reports/burger-king/morgan-city-la-70380/burger-king-shortchanged-customer-of-11-morgan-city-la-louisiana-1446161 and ripoffreport.com/reports/charles-colbert/morgan-city-louisiana-70380/charles-colbert-burger-king-bust-out-laughing-at-customer-morgan-city-louisiana-1446025 Both are similar, but the second one focuses more on the highly unprofessional district manager, Mr. Charles Colbert, whom thought it was hilarious when I threatened to sue Burger King. GPS Hospitality is the company that owns the Burger King location in question in the two above-mentioned RipOff Reports. GPS Hospitality owns a large number of fast food restaurants throughout the United States.

The company are primarily franchise owners of Burger King and Popeye's locations. On Monday, September 24, 2018 I had sent a two-page letter of demand to the CT Corporation, registered agent for Burger King corporation via first-class mail. The letter described what had transpired between the Burger King managers at the location in question, including a lady representing herself as the main manager for the location. I also described the highly unprofessional attitude of Mr. Charles Colbert, district manager for the local Burger King locations. Not only was Mr. Charles Colbert defensive of the unprofessional managers' actions but he busted out laughing when I finally told him I would take the matter to court since he was refusing to refund the $11 I was shortchanged.

On Tuesday, October 9, 2018 I received a response from Ms. Georgianna K. Ingram, risk manager, of GPS Hospitality. Below is her response: "Burger King Corporation has forwarded to GPS your intent to sue as we are the owner/operator of this restaurant. I will be handling this matter going forward. We will be reimbursing you the $11 you stated was missing from your change. In order to do so, I will need you to sign, have witnessed, and return the attached release of all claims. You may return this document to me by email or fax to (404) 528-2454. Once the executed release is received, I will request a $11 check to be sent to you. Please confirm the correct mailing address when you return the release. You should receive the check within 10 to 14 business days. We hope this will resolve this matter. We appreciate your business and hope to see you in one of our restaurants soon. Thank you, Georgianna K. Ingram Risk Manager"

Firstly, notice the coldness of the response. Not a single apology for all that I've gone through. No remorse for their local managers having a don't give a crap attitude and refusing to lift a finger to even look into my concerns. No remorse for their district manager, Mr. Charles Colbert, busting out laughing and then lying to me about laughing. The closing of the email says they hope to see me in their restaurants soon. No! Why would I ever want to eat at any Burger King, especially any owned and operated by GPS Hospitality? The managers at the location in question are horrible. The district manager over the local Burger King locations is highly unprofessional and doesn't give a crap.

To date I have heard absolutely nothing from the Burger King corporation, therefore, I can only assume they condone all of these actions by their employees. Then to top it off, as already mentioned, no apology or remorse. As I had stated in the letter of demand, Burger King has lost my business for life. Both Burger King corporation and GPS Hospitality have proven that they really don't give a crap about their business or customers. The "release" Ms. Georgianna Ingram speaks of is a two-page release form. The first page is about five paragraphs of legal bureaucratic nonsense. I mean seriously. They shortchanged me $11. I was asking for the $11 back. That's it!

I have attached the first page of the agreement. The second page is just two lines for myself to sign and date as well as for a witness to sign and date. Some of the release is completely unrelated to what transpired. I really didn't have an issue with most of the release. It was around paragraph four that I got stopped in my tracks. Paragraph four states: ""THE UNDERSIGNED FURTHER AGREES THAT IN CONSIDERATION OF $11.00, PAID AS PART OF AND NOT IN ADDITION TO THE SUMS STATED HERE IN, THE RECEIPT AND ADEQUACY OF WHICH IS HEREBY ACKNOWLEDGED BY THE UNDERSIGNED, THE UNDERSIGNED AGREES THAT THE TERMS AND CONDITIONS OF THIS AGREEMENT, AND ANY AND ALL ACTIONS BY THE COMPANY IN ACCORDANCE THEREWITH, ARE STRICTLY CONFIDENTIAL, AND THAT THE UNDERSIGNED WILL NOT REVEAL TO ANYONE, OTHER THAT AS MAY BE MUTUALLY AGREED TO IN WRITING, ANY OF THE TERMS OF THIS SETTLEMENT AGREEMENT OR ANY OF THE AMOUNTS, NUMBERS OR TERMS AND CONDITIONS OF ANY SUMS PAYABLE TO THE UNDERSIGNED OR HER ATTORNEYS OR REPRESENTATIVES." It's the part where it says that any actions taken are strictly confidential.

Seriously?! What this boils down to is that GPS Hospitality is willing to do what's right and refund me the money they wrongfully took for me if I agree to surrender and suppress my Constitutional rights (i.e. Freedom of Speech and Freedom of the Press). This is completely ludicrous. I found this to be not only in very poor taste but to be a highly questionable action. I responded back to Ms. Georgianna Ingram with the following response: "Ms. Ingram: Having read the attached agreement, I do have issues with it.

As I understand the agreement, within pa-graph four, I am to be completely silent about receiving reimbursement for sums that were wrongfully taken from me. This is a term I do not agree to." On October 10, 2018 at 6:39AM: "Thank you for your quick response. Unfortunately, this is our standard release and is required for all potential litigation matters. Please let me know if you change your mind and we can resolve this. Thank you, Georgianna K. Ingram Risk Manager" Apparently, it's standard practice of GPS Hospitality to only do what's right when they're allowed to suppress the Constitutional rights of their victims. While non-disclosure agreements aren't unheard of in settlements, we're talking about $11.

What I find amazing is about how their website talks about goals and people and wish to portray this false image of their company. If a person gets ripped off by a restaurant owned and operated by GPS Hospitality and the victim wants to get paid, they have to keep their mouth shut. Therefore, said victim couldn't tell anyone about the incident. They most certainly couldn't post the matter on a website like RipOffReport.com after signing such a questionable release. I responded to Ms. Ingram's response with the following: "While it may be the standard release, it is one I do find questionable. Since this matter boils down to GPS Hospitality only willing to do what is right (i.e. pay me back what was wrongfully taken from me) if I agree to surrender and suppress my Constitutional rights (i.e. Freedom of Speech and Freedom of the Press), then I am left with no alternative but to file a small claims lawsuit against GPS Hospitality. The court fees alone will result in over ten times the amount I'm requesting (i.e. $11). In addition, due to how poorly this matter has been handled on multiple levels (i.e. local, district, corporate of Burger King, and corporate of GPS Hospitality), I will continue to publish this matter on the Internet to warn others about why they should not only avoid Burger King as a company, but specifically any restaurant owned or operated by GPS Hospitality.

I will be obtaining the paperwork today to file the small claims lawsuit with the City of Morgan City small claims court. Should you change your mind, please let me know. However, please be warned that once the paperwork has been filed then the only way to settle out of court with me would be to pay the $11 as well as the court fees. Fees will including the court filing fee ($75) as well as subpoenas ($25 each) for evidence (e.g. register till records, surveillance footage, etc) as well as to subpoena Mr. Charles Colbert as he has been the primary local representative in this matter. Maybe Mr. Colbert can explain to the judge the phone conversation and why he found it so hilarious when a victim notified him of intent to sue.. I look forward to your cooperation in this matter." I have already obtained the paperwork from the City of Morgan City court to file the suit. I am awaiting to see if Ms. Georgianna Ingram or GPS Hospitality change their minds.

Never in my life have I dealt with such a highly unprofessional and callous company in my life. The company's response (or lack thereof) makes it seem like they really don't care about their customers. It makes GPS Hospitality seem like all their care about is their faux reputation and standardized bureaucracy. This experience has convinced me to develop a website devoted especially to exposing GPS Hospitality with what I see as a faux reputation. There's an old saying, "Actions speak louder than words." While the GPS hospitality website is peppered with nonsense about how they're a caring company and people are an asset, their own responses tell a completely contradictory story.

This report was posted on Ripoff Report on 10/10/2018 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gps-hospitality/atlanta-georgia-30328/gps-hospitality-georgianna-k-ingram-shortchanged-me-and-tried-to-suppress-constitutional-1464161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#1 Consumer Comment

Guys Like You Are Morons Nick

AUTHOR: Jim - (United States)

Nick, you're an idiot for responding to me.  Do I have greater intelligence than you?  Unquestionably YES.  Do I know you?  Unquestionably YES.  I see idiots like you all of the time.  Stupid, stubborn and foolish.  I laugh at people like you.  

You think you know what your constitutional rights - clearly you don't.  It's part of the problem with some of you - ignorant without even knowing how stupid you sound.

You then think you want more than $11 because you were laughed at.  Here's some news - I'm laughing at you now.  I'm laughing that you think you're entitled to something because your itty-bitty pride was hurt.  Poor ignorant fool.  I'm laughing at you because you think you can walk into small claims court and claim they owe you $11 and here is the surveillance video to prove it.  Suck it up snowflake. 

That video is gone after 48 hours, and yes they're allowed to delete it.  So Burger King shows the judge the agreement to compensate you, and you reject it.  Judge asks you why you rejected the offer, and when you claim your 1st amendment right to free speech would be violated - he'll say case dismissed.  Now you're out $11, you're out fees, and you could even pay their court costs.

I'm still laughing at you.  STILL!!

So, go ahead and file your small claims suit.  Put the case number up here.  Don't bother responding here unless you provide the case number because nobody cares about your $11.  Seriously.  The only reason I'm responding is to share the truth.  If you decide to respond further without putting the case number, then it will simply be a sign you don't want to file a small claims suit, and all you can do is talk.   

You have no credibility here, nor will you have any in a small claims court.

 

 

 

 

 

 

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#2 Author of original report

Responses From Insecure and Immature People

AUTHOR: Nick H. - (United States)

I can't say I'm surprised at the comments.  I mean, this is America.  America has become the country where baseless derogatory insults against anyone that has a differing opinion have become the norm.

 

Firstly, Jim.  You know almost nothing about me yet felt the need to insult my intelligence.  To prove how strongly you felt, you seemed to have the need to put your thought in all caps.  Too bad you couldn't also have used crayons to express yourself.  In any case, on to a point-by-point rebuttal to your responses.

 

The fact you decided to file one, let alone two, proves your stupidity.


I find it odd that you're posting your comments on a site that's dedicated to the very thing you've said I shouldn't have done.  That makes absolutely no sense at all.  What you're basically saying is that if a person goes to an eating establishment, is shortchanged by a significant amount, is treated poorly by multiple levels of managers (including the main manager), and a district manager also acts professionally, then a person should just keep quiet and never speak of it.  Did I get that about right?  You do realize the purpose of this website is for people to report ripoffs, right?  If you're shortchanged and multiple levels of managers refuse to lift a finger to look into an issue then that most certainly qualifies for listing on this website.

That wasn't enough, though.  You then had to once again insult my intelligence.  You had to claim I'm "stupid."  Why?  How?  How am I "stupid" because I post about a ripoff company?



You are not owed an apology.  You are owed $11.  By the way, I would have laughed at you too.  You aren't worth the trouble.  Idiots generally aren't.  People like you I don't want as a customer.

Why am I not owed an apology?  Do you not believe in customer service?  Do you not believe in a business showing remorse when their employees treat a customer like crap?  I'm not sure about what your business ethics are, however, I can say that if I ran a business and one of my managers treated a customer the way I was treated, I would believe they most certainly deserved an apology.  I guess I believe in a much higher standard than you do


Once again, you insult my intelligence by calling me an idiot.  Look, I get it.  I really do.  You're an insecure person that is so weak that they can't tolerate a person with a differing opinion. So, you lash out at anyone that disagrees with you.  It's your way of throwing a little temper tantrum.  Given your extremely low standards, I truly wonder about your employer.  I sure do hope you don't treat your customers as poorly as you're treating me.  Maybe this is just your tough guy macho man Internet persona.  You know... Where you act like the bad a*s that's so better than everyone else.



You do not have ANY 1st amendment rights in this situation.  You need to learn a lot about your rights, because you seem to think you have such rights when you don't.  The 1st amendment only says the government cannot abridge the rights you mentioned.  Corporations can certainly force your silence; these are called non-disclosure agreements, and for your $11 refund, you don't talk about any of this.  Looks like you're out your $11.

Really?  Since when?  Last I checked no one nullified the Constitution.  I believe you're confusing two different things.  You seem to be thinking of those that claim a business violates their Constitutional rights.  In that case, you are partially right as a private business usually doesn't violate a person's Constitutional rights


However, in this particular case, I wasn't saying anything about that.  I was simply saying they choose to try or suppress the rights of others.  Please reread the post and get a much better understanding of Constitutional rights.  It seems you have very little understanding of such.



In regards to your comments about NDAs, I never said they were never or rarely used.  I simply feel that a NDA for a company to do what's right is quite questionable.  Then again, you're also the one that has engaged multiple times in insulting me and believing I'm worthless.  Therefore, I wouldn't expect much from someone like you.


Your final comment really shows your ignoraonce of the law.  Mind you, I'm not saying you're lacking in intelligence.  I'm simply saying you seem to be lacking in knowledge about how defamation law works.  I've been exposing companies and writing about them for about sixteen years.  I think I may know a thing or two about defamation law.


Can they sue for defamation?  Sure!  You can sue for anything.  Will they win?   Nope!  You can't sue for a person expressing an opinion based upon events that actually happened.  For them to win a defamation suit they have to prove I said something about them that is not true.


I do have a very good answer.  You have this twisted perspective that if a person is offered money the must settle or they have no basis for a suit.  My very simple answer is that I chose not to accept the offer as it involved me giving up my Constitutional rights, which I disagree with.  The law works like this... $11 was wrongfully taken from me, therefore $11 is owed to me.  That's it!  They owe $11.  I, nor anyone else, has to accept strings attached agreements in order for a company to do what is morally and legally right.  You really need to learn how morals and the law operates.


Stacey, why do you believe I need to grow up?  Reading your response I can only assume you have reading comprehension problems.  You asked what I wanted.  the answer is in the original post.  Your response of saying I want them to turn the business over to me is completely ridiculous and truly makes me question your maturity level.  Is it that difficult of a concept for you to understand?  Is it so complex for you that you can't wrap your brain around the most simple concept that I just want my $11 that was wrongfully taken from be but without any strings attached?  That idea seems to have completely escaped you.

You also seem to think that a person refusing to bow down to the will of corporations are the reason for frivolous lawsuits.  I'm guessing you really don't know what constitutes as a frivolous lawsuit.  Educate yourself then respond.

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#3 Consumer Comment

You Are An IDIOT

AUTHOR: Jim - (United States)

I have already filed two RipOffReports in regards to this matter:  The fact you decided to file one, let alone two, proves your stupidity.

Firstly, notice the coldness of the response. Not a single apology for all that I've gone through.  You are not owed an apology.  You are owed $11.  By the way, I would have laughed at you too.  You aren't worth the trouble.  Idiots generally aren't.  People like you I don't want as a customer.

What this boils down to is that GPS Hospitality is willing to do what's right and refund me the money they wrongfully took for me if I agree to surrender and suppress my Constitutional rights (i.e. Freedom of Speech and Freedom of the Press).  You do not have ANY 1st amendment rights in this situation.  You need to learn a lot about your rights, because you seem to think you have such rights when you don't.  The 1st amendment only says the government cannot abridge the rights you mentioned.  Corporations can certainly force your silence; these are called non-disclosure agreements, and for your $11 refund, you don't talk about any of this.  Looks like you're out your $11.

While non-disclosure agreements aren't unheard of in settlements, we're talking about $11.  The amount of the settlement is immaterial.  It could be $1.  It could be $100.  It represents actual consideration for your silence in the matter.  However, since you've now opened your mouth, any settlement is now unavailable to you.  As I said, you're now out $11.  NDA's are generally a part of every settlement; the fact you think they are generally not used that much, or for large dollar amounts, is just your own ignorance...to go along with your ignorance of our Constitution.

I will be obtaining the paperwork today to file the small claims lawsuit with the City of Morgan City small claims court. Should you change your mind, please let me know. However, please be warned that once the paperwork has been filed then the only way to settle out of court with me would be to pay the $11 as well as the court fees.  Why should they settle?  They will likely countersue you for defamation in amounts greater than what you're suing for, and likely win - not to mention the administrative judge in a situation like this - will likely dismiss your case due to its frivilous nature.  All the defense has to do is provide the agreement you decided not to sign; judges like agreements like the one the defense provides because jusges generally don't like to hear cases like this - they want the parties to settle.  The judge will ask why you decided not to settle, and there is no good answer you can give.  I can see the defense asking the judge to be reimbursed for their costs.  So you'll be out the $11, the court costs, and your time.

 

 

 

 

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#4 Consumer Comment

Grow up

AUTHOR: Stacey - (United States)

They agreed to refund your money - what do you want??? Them to turn the business over to you??? You are part of the reason courts are backed up with frivilous lawsuits. 

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