Complaint Review: Graham Aluminum - Winter Haven FL
Graham Aluminum Butch, Nate Verbally voided original written contract 2 months to the day after original contract was signed when Graham Aluminum knew from date of original contract signing that the solar panel removal and replacement needed to be subcontracted. Winter Haven FL
BEWARE OF GRAHAM ALUMINUM Butch came to my home 10-26-18 for a quote on an aluminum roof. The contract included removal and reinstallation of exisitng solar panels so the the aluminum roof could be applied. Butch stated he knew somone who could remove and replace the solar panels, After negotiation, we agreed on a price of $20,000. I signed a contract, in good faith, and gave them a deposit of $6,667 via credit card that day. We made an appointment for him to come to my home 11-16-18 at 2 PM as I needed paperwork for the HOA approval.
That day came and went no call/no show. When I called to schedule another appointment 11-29-18, he stated he had a motor vehicle accident, was in pain, would setup an appointment the next week and that he was looking for someone to remove and replace the solar panels so that the aluminum roof could be done. He never called.
In December, I contacted the main office of Graham Aluminum discussing Butch's lack of contact. I was told by the girl that she would relay this to Mr. Graham and he would call me that day. I waited all day and no call.
I called the next day and talked with a different lady regarding the lack of service. She called some one and returned the call that day stating the paperwork for the HOA was not done.
12-5-19 Butch called my home two times that evening with no scheduled appointment while I was at work, wanting to come by as he was quote in the area unquote. With the second call, realizinging that I was not home, he stated that he would schedule an appontment for the next week. No return call on Butch's part.
12-26-18 I received calls from Butch and Nate, the project manager, wanting to make an appointment for that week. Two months later, to the day, 12-28-18, Nate and Butch sat in my living room and verbally informed me that the contract was VOID, as it was illegal for them to remove and reinstall my existing solar panels. He stated quote Butch made a mistake unquote. Nate also wanted my original contract so he could rewrite it, stated the paperwork I needed for the HOA was not done, made an appointment for 1-4-19 and the two of them walked out the door.
12-29-18 I called Nate stating I wanted a copy of the original contract. He stated that it was void but would not be a problem. He stated that if i did not want to continue with Graham Aluminum, I would have to pay for engineering costs. I told him that to my face yesterday that the paper work was not done. His rebuttal was quote it is in your file unquote. GO FIGURE
The next week I received calls from Nate to confirm the appointment stating he would quote bring the stuff I promsed you unquote. (I have this saved on my voice mail). When I returned the call I told him I wanted a copy of the original contract, he stated it was void and quote to move on unquote. He also stated that quote Butch made a mistake and sometimes I don't know where his head is unquote. He also stated that evening I needed to decide if I wanted to continue working with Graham Aluminum, I would have to let him know within the next half an hour and would have to pay for the paper work. I told him I needed to make an informed decision and to come 1-4-19 as planned, In reflecting on how rude Nate was with his verbal comments, voiding a WRITTEN contract and lack of work on their part after two months, I did not want any part of Graham Aluminum so I called the office 1-4-19 and cancelled with no reschedule.
Nate called that morning stating he was sorry that they could not get my business. I told him to listen to me as Graham Aluminum knew from day one that they had to subcontract out the solar panel removal and reinstallation. He stated quote no you listen to me unquote and to not use the quote you unquote pronoun with him as he was involved in the original contract. I hung up.
Rude/unprofessional!!! Beware of Graham Auminum for not fulfilling WRITTEN contracts, when they knew from day that the solar panels needed to be subcontracted, lack of followup with appointments, return calls and lack of professionalism.
I have contacted my lawyer, BBB, State Licensing Board Office of Attorney General State of FL, Department of Business and Professional Regulation, The Home Mag(where Graham Aluminum states quote All it takes is one call to Graham Aluminum unquote, Home Advisor. I will continue to contact whom ever I can to help others to not get victimized by Graham Aluminum. The credit card company has this in dispute, so I can get the $6,667 returned,
This report was posted on Ripoff Report on 01/31/2019 09:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/graham-aluminum/winter-haven-fl-33801/graham-aluminum-butch-nate-verbally-voided-original-written-contract-2-months-to-the-day-1472590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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